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IT service management (ITSM) is the set of processes and activities involved in planning, designing, delivering, managing, and maintaining IT services. ITSM ensures the appropriate people, technology, and processes are in play to strategically optimize service delivery, improve business processes, and enhance user experiences.

Learn about SLAs, including different types, how to manage them, and why it’s important.

Learn about knowledge bases, including how to build and maintain a knowledge base.

Incident management is a process within IT service management (ITSM) aimed at restoring normal operations as quickly as possible when disruptions occur.

Discover what secure remote access is, key strategies, and more.

Learn about cyber risk management and its importance.

Learn about the benefits and importance of centralized log management.

Learn about remote monitoring and management, its benefits, and more.

A complete guide to log management best practices to help you collect, organize, and monitor logs effectively.

A container is a lightweight package that includes code and dependencies together.