IT asset management software for the full asset lifecycle
Track hardware, software, licenses, contracts, and asset history in a connected ITSM platform.
Manage IT assets throughout their lifecycle
Manage hardware, software, licenses, and contracts in one system
Connect inventory, ownership, service history, and lifecycle records.
SolarWinds Service Desk centralizes the information teams use to manage IT assets across their lifecycle. Track hardware, software, software licenses, contracts, vendors, warranties, assigned users, locations, and related ticket history in one IT asset management system. Use connected asset records to support procurement, deployment, inventory management, incident response, change management, renewal reviews, reassignment, and decommissioning decisions. Teams can also use asset history and contract information to inform total-cost-of-ownership reviews and replacement planning.
Track asset inventory and ownership
Record hardware properties, software titles, assigned users, and location history for supported Windows, iOS, and Chrome OS devices. Use asset records to maintain inventory information and track device details across the organization.
Centralize contracts and warranty records
Store vendor information, warranties, lease terms, agreements, and related contract details in one place. Centralized records can support procurement, renewal planning, lifecycle reviews, and contract management.
Add asset context to service tickets
Associate asset records with service desk tickets so IT teams can review related incident history when investigating problems, processing requests, or planning changes. This context can help teams understand which device, software, or user is connected to the work.
Manage hardware and software inventory
Track computers, servers, laptops, mobile devices, networking equipment, software, and other technology assets in a web-based IT asset management system. Maintain records for asset ownership, location, lifecycle status, and related hardware or software details.
ITAM for ITIL-aligned service delivery
Connect IT asset data with IT service management workflows to give teams context for incidents, service requests, problems, changes, and releases. SolarWinds Service Desk connects hardware, software, licenses, contracts, and lifecycle records with the service desk, helping teams review related asset details when investigating issues, planning changes, managing requests, and making procurement, renewal, or decommissioning decisions.
Support connected ITSM workflows
IT asset management provides the hardware, software, license, contract, and ownership information service teams need when handling incidents, service requests, problems, changes, and releases. Connecting asset records with service desk workflows helps teams review the technology and history related to each piece of work.
Track assets across service changes
Maintain asset records alongside incident, problem, change, and release activity to understand how work may affect related devices, software, and services. This supports configuration management and gives teams more context when planning, approving, implementing, or documenting a change.
Add asset context to incident response
Associate IT assets with service desk tickets so agents can review device details, software information, assigned users, and related incident history during investigation. Asset context can support troubleshooting and help teams identify patterns across recurring incidents or problems.
Support license and lifecycle reviews
Track software licenses, contracts, warranties, and lifecycle information in the same system as service-management records. Teams can use this information to support procurement, renewal planning, software license reviews, replacement decisions, and asset decommissioning.
Connected ITAM and service desk workflows
Connect IT asset management with the service desk so teams can review asset, ownership, lifecycle, and service-history data in the same workflow. SolarWinds Service Desk brings hardware, software, contracts, warranties, purchase details, assigned users, locations, and related tickets into a central record. Teams can use this information to support service requests, incident response, inventory management, procurement, replacement planning, and asset decommissioning decisions.
Maintain a central asset record
Track hardware and software assets, assigned users, locations, ownership, lifecycle status, contracts, warranties, and related service history in one place. A connected asset record gives service teams a clearer view of the technology associated with each request or incident.
Add asset context to requests and support
Associate assets with service requests and tickets so IT can review the device, software, ownership, and previous service history related to the work. This can help agents investigate issues, fulfill requests, and identify when an asset record may need review or update.
Review asset costs and lifecycle status
Use purchase details, vendor information, contracts, warranties, lease terms, and lifecycle status to support total-cost-of-ownership reviews, budgeting, procurement, replacement planning, and asset decommissioning decisions.
Support asset allocation and refresh planning
Maintain records of devices assigned to users and review lifecycle status as equipment is deployed, reassigned, maintained, refreshed, or retired. Accurate asset tracking helps teams plan for employee technology needs and maintain a more complete inventory.
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IT asset management FAQs
Answers about ITAM, asset tracking, ITSM, CMDBs, and software licenses.
What is IT asset management (ITAM) and what should ITAM track?
IT asset management (ITAM) is the process of recording, tracking, and managing IT assets throughout their lifecycle.
ITAM software and ITAM tools can help teams centralize information about hardware, software, software licenses, SaaS subscriptions, contracts, warranties, vendors, assigned users, locations, purchase details, and related service history.
ITAM software can track hardware and software inventory, asset ownership, assigned users, locations, contracts, warranties, purchase details, lifecycle status, ticket history, software licenses, and SaaS subscriptions. The information tracked depends on the organization’s IT asset management process and the types of assets it manages.
What is the IT asset lifecycle?
The IT asset lifecycle describes how an asset is planned, requested, procured, received, deployed, assigned, supported, maintained, reassigned, renewed, replaced, and decommissioned. IT asset lifecycle management helps teams maintain records and make decisions at each stage, from the initial purchase through retirement.
How do ITAM tools support SaaS management?
ITAM tools can help teams maintain records for software-as-a-service (SaaS) subscriptions alongside on-premises software and hardware assets. Tracking SaaS vendors, subscriptions, contracts, renewal dates, assigned users, and related license information can support procurement, renewal reviews, software license management, and lifecycle decisions.
ITAM records can also help teams investigate applications that may not follow the organization’s approved procurement or security processes. Teams should validate ownership, licensing, security controls, and contractual terms before drawing conclusions about shadow IT or compliance.
What is the difference between ITAM and a CMDB?
ITAM focuses on assets and their lifecycle, including ownership, procurement, contracts, licenses, costs, warranties, SaaS subscriptions, and lifecycle status. A configuration management database (CMDB) focuses on configuration items (CIs) and their relationships across IT infrastructure, applications, and services.
Used together, ITAM and CMDB data can provide asset and configuration context for incidents, service requests, changes, and service-impact reviews.
How does IT asset management support IT service management?
IT asset management gives service teams information about the hardware, software, SaaS subscriptions, ownership, contracts, and service history connected to an incident, service request, problem, or change. This context can support troubleshooting, request fulfillment, impact assessment, change planning, procurement, and asset lifecycle management.
SolarWinds Service Desk connects IT asset records with service desk workflows, helping teams view related information in one system.
What is software asset management (SAM)?
Software asset management (SAM) is the part of ITAM focused on software inventory, software licenses, entitlement records, usage, contracts, renewals, SaaS subscriptions, and retirement. SAM helps teams organize the records needed to review software use, licensing, and lifecycle status.
Software license compliance depends on the applicable agreement and customer validation. ITAM tools can help maintain the relevant records but do not guarantee compliance.
How does asset discovery support ITAM?
Asset discovery identifies devices and installed software to help populate and maintain asset inventory records.
Discovery data can help teams investigate unknown devices or applications, review asset ownership and configuration details, and keep inventory information more current.
For SaaS and cloud services, discovery alone may not provide a complete record. Teams should combine discovery data with procurement, contract, identity, and application-management records when reviewing those assets.
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