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    Web Help Desk

    Web Help Desk

    Affordable Help Desk Ticketing and Asset Management Software.

    Starts at

    Support unlimited end users.
    Download Free TrialEmail Link to Trial
    Fully functional for 14 days
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    Feature OverviewAdditional FeaturesDatasheet

    Simplify ticketing and asset management tasks with our intuitive Web Help Desk solution.

    Experience seamless IT support and asset management with our user-friendly Web Help Desk software. From streamlined ticketing to centralized knowledge base and task management, our solution integrates smoothly with Active Directory and LDAP for accurate SLA reporting.

    Streamlined ticketing management

    Web Help Desk simplifies ticketing management tasks

    Web Help Desk allows you to automate key help desk ticketing management tasks.

    • Automatically convert email requests into help desk tickets.
    • Create rules for ticket routing and manage tasks between multiple departments.
    • Associate problem tickets with IT assets and track the history of asset service requests and complaints.
    • Send email and SMS text message alerts when tickets are unattended or unassigned.
    Learn More
    IT_Ticketing_System_Software_–_Web_Help_Desk_Use_case_type_1_0_Features_Array_Item_-_features_item_image.png

    Incident tracking

    Simplify & automate incident management with Web Help Desk

    Easily link related incident and problem tickets

    SolarWinds Web Help Desk (WHD) incident management software is designed to allow you set up parent-child relationship between incidents and their associated problem tickets. When an incident ticket is opened, it can be tied to a related problem ticket. Once the problem ticket has been resolved and closed, related incident tickets close automatically.

    Learn More
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    SLA reporting

    Monitor support with clarity and transparency

    Flexible and robust Web Help Desk software allows you to configure and manage service level agreements (SLAs) that are as varied as the needs of your clients. Streamline help desk resolution by simplifying IT service management.

    Learn More
    Service level agreement management

    Asset management

    Software asset management helps optimize software investments by effectively identifying software needs.

    Effectively manage your software asset inventory

    Software asset management is an integral part of a broader business discipline—IT asset management—where you manage software assets at all stages of their lifecycles from purchase to deployment, maintenance, usage, and decommissioning.

    Learn More
    Software_Asset_Management_–_Web_Help_Desk_Use_case_type_1_0_Features_Array_Item_-_features_item_image.png

    Remote support integration

    Help Desk Integration with IT Operations Management (ITOM)

    Integrating ITOM tools into your help desk system helps unify IT management and support

    WHD is an integrated help desk tool that offers the support system features you need to catch and quickly address network, server, and application issues. Not only does WHD integrate important monitoring information into your help desk process, but it also makes it possible to address IT issues more effectively, as they emerge.

    Learn More
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    Help Desk ticket management shouldn’t be hard.

    Do you find yourself asking…

    Get in-depth insights. Download the datasheet today.

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    Explore Our Other Products and Features

    Our products are better together. We believe in a full IT ecosystem to help your operations run smoothly. Check out our other products and some of the features that enhance their functionality.

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    Web Help Desk

    Download Free TrialEmail Link to Trial
    Fully functional for 14 days
    Learn More
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    Explore More Resources

    View All Resources
    • How can I provide better customer support?
    • How can I streamline my IT Help Desk solution?
    • How can I spend more time ensuring requests are fulfilled and less time managing them?
    • How can I simplify change management?
    • How can I ensure delivery on service targets?
    • How can I track IT inventory and purchase orders?
    • How can I speed up customer service?

    How can I provide better customer support?

    Web Help Desk® centralizes and automates ticketing management tasks so you can better support your customers. Keep track of tasks, including ticket assignment, routing, and escalation. Link incident tickets to a single problem for better organization, associate problem tickets with IT assets, and track the history of asset service requests. You can also integrate our Dameware® Remote Support software to easily support end- users and troubleshoot with just one click to streamline ticket from service request to resolution.

    ow can I provide better customer support

    Try our help desk ticketing software

    How can I streamline my IT Help Desk solution?

    Web Help Desk streamlines IT help desk and asset management operations by automatically turning service requests and alerts into tickets. Leverage the native integration with SolarWinds® network management and server monitoring software to convert node performance issues directly into service tickets, or implement IMAP, POP, and Exchange protocols to transform your mountain of request emails into help desk tickets, streamlining the entire ticketing process.

    Automate your IT help desk

    How can I spend more time ensuring requests are fulfilled and less time managing them?

    Customer support software such as Web Help Desk enables you to simplify and automate service request management. You can automate the ticket assignment, routing, and escalation process to help ensure the right technician gets the ticket at the right time. This saves time and manual effort for the help desk team and can help improve overall help desk productivity.

    How can I spend more time ensuring requests are fulfilled and less time managing them

    Start focusing on customer service

    How can I simplify change management?

    A “change” is an event approved by management and implemented with minimal or accepted risk to the existing IT infrastructure. You can optimize IT change management by providing your team with customizable tool to manage change, keep track where tickets are, automate approval workflows, assign a Change Advisory board, and configure approval process. Web Help Desk is a comprehensive IT help desk and change management software built to deliver a simple and automated process for managing and controlling change requests.

    How can I simplify change management

    Minimize service impact on business

    How can I ensure delivery on service targets?

    Service level agreements may vary with the needs of your clients and stakeholders. To prevent any ticket from getting lost or delayed, different reminder intervals may be configured based on the SLA priority of the service ticket. You can customize further with color coding, text alerts, and efficient ticket sorting, to help ensure as SLA breach times approach, a ticket gets the attention it requires. Creating automated escalations for virtually any service ticket-related field allows date-specific notifications via email, visual queuing, and technician routing. Monitor SLA tickets by status or technician performance, and keep your team updated on current status.

    How can I ensure delivery on service targets

    Support with clarity and transparency

    How can I track IT inventory and purchase orders?

    Discovering and managing IT assets is a tough job for IT teams. With Web Help Desk you can automate the process of asset discovery, tracking, and reporting of your hardware and software assets. Assign an asset to a specific user and get a granular view to a computer’s hardware and software including information such as hostname, make, model, serial number, hard drive, memory, installed software, history, orders, warranty, and lease end dates linked to problem tickets. You can program automatic email inventory alerts on approaching expiration dates to optimize IT inventory planning and procurement forecasts.

    How can I track IT inventory and purchase orders

    Automate asset management

    How can I speed up customer service?

    Customer service software provides a central ticketing system as the interface for end users to log tickets and IT technicians to receive and manage tickets. You can speed up or reduce the number of inbound customer support requests by automatically displaying self-service knowledge base articles related to the type of service request and promote self-resolution. When a problem is reported, you can embed videos and attach files or link knowledge base articles directly into tickets. The knowledge base can be extended anytime when repetitive service requests are noticed by your IT agents. The cost per incident for a self-service resolution is less than half the cost of a walk-up or even a phone-in incident resolution.

    How can I speed up customer service

    Promote self-service resolution

    • How can I provide better customer support?

      Web Help Desk® centralizes and automates ticketing management tasks so you can better support your customers. Keep track of tasks, including ticket assignment, routing, and escalation. Link incident tickets to a single problem for better organization, associate problem tickets with IT assets, and track the history of asset service requests. You can also integrate our Dameware® Remote Support software to easily support end- users and troubleshoot with just one click to streamline ticket from service request to resolution.

      ow can I provide better customer support

      Try our help desk ticketing software

    • How can I streamline my IT Help Desk solution?

      Web Help Desk streamlines IT help desk and asset management operations by automatically turning service requests and alerts into tickets. Leverage the native integration with SolarWinds® network management and server monitoring software to convert node performance issues directly into service tickets, or implement IMAP, POP, and Exchange protocols to transform your mountain of request emails into help desk tickets, streamlining the entire ticketing process.

      Automate your IT help desk

    • How can I spend more time ensuring requests are fulfilled and less time managing them?

      Customer support software such as Web Help Desk enables you to simplify and automate service request management. You can automate the ticket assignment, routing, and escalation process to help ensure the right technician gets the ticket at the right time. This saves time and manual effort for the help desk team and can help improve overall help desk productivity.

      How can I spend more time ensuring requests are fulfilled and less time managing them

      Start focusing on customer service

    • How can I simplify change management?

      A “change” is an event approved by management and implemented with minimal or accepted risk to the existing IT infrastructure. You can optimize IT change management by providing your team with customizable tool to manage change, keep track where tickets are, automate approval workflows, assign a Change Advisory board, and configure approval process. Web Help Desk is a comprehensive IT help desk and change management software built to deliver a simple and automated process for managing and controlling change requests.

      How can I simplify change management

      Minimize service impact on business

    • How can I ensure delivery on service targets?

      Service level agreements may vary with the needs of your clients and stakeholders. To prevent any ticket from getting lost or delayed, different reminder intervals may be configured based on the SLA priority of the service ticket. You can customize further with color coding, text alerts, and efficient ticket sorting, to help ensure as SLA breach times approach, a ticket gets the attention it requires. Creating automated escalations for virtually any service ticket-related field allows date-specific notifications via email, visual queuing, and technician routing. Monitor SLA tickets by status or technician performance, and keep your team updated on current status.

      How can I ensure delivery on service targets

      Support with clarity and transparency

    • How can I track IT inventory and purchase orders?

      Discovering and managing IT assets is a tough job for IT teams. With Web Help Desk you can automate the process of asset discovery, tracking, and reporting of your hardware and software assets. Assign an asset to a specific user and get a granular view to a computer’s hardware and software including information such as hostname, make, model, serial number, hard drive, memory, installed software, history, orders, warranty, and lease end dates linked to problem tickets. You can program automatic email inventory alerts on approaching expiration dates to optimize IT inventory planning and procurement forecasts.

      How can I track IT inventory and purchase orders

      Automate asset management

    • How can I speed up customer service?

      Customer service software provides a central ticketing system as the interface for end users to log tickets and IT technicians to receive and manage tickets. You can speed up or reduce the number of inbound customer support requests by automatically displaying self-service knowledge base articles related to the type of service request and promote self-resolution. When a problem is reported, you can embed videos and attach files or link knowledge base articles directly into tickets. The knowledge base can be extended anytime when repetitive service requests are noticed by your IT agents. The cost per incident for a self-service resolution is less than half the cost of a walk-up or even a phone-in incident resolution.

      How can I speed up customer service

      Promote self-service resolution