Hardware Inventory Software
with Service Desk
Effectively manage and optimize your asset inventory with hardware inventory software
Centralize hardware asset management to streamline processes
Managing hundreds of computers, tablets, printers, monitors, and more is no easy task. How many of each are available? Is it time for a new model? You need to know the answers to questions like these to make informed decisions.
SolarWinds ® Web Help Desk ® (WHD) aggregates and consolidates critical device data in a centralized, user-friendly, easy-to-access location. Purchase history documents, warranty information, vendor details, and more are all stored within the Web Help Desk system. Gone are the days of manually sifting through file folders and spreadsheets to locate business-critical resources.
Automatically discover devices using hardware inventory software
SolarWinds Web Help Desk is designed to automatically discover all Windows assets on your company’s network. Desktops, laptops, VMs, servers, and even peripheral devices like printers and copiers will sync as soon as you install Web Help Desk. This powerful asset discovery allows IT professionals to keep their finger on the pulse of every device in their IT infrastructure and gain real-time impact information about all technology and services. The platform is a comprehensive inventory tool supporting lifecycle management and aids in patch management.
Leverage hardware inventory software to improve end-user productivity
Knowing the devices associated with service tickets can significantly reduce the time spent on problem management. SolarWinds Web Help Desk allows IT service technicians to link each support ticket with specific hardware assets, enabling them to create a detailed record of each device’s service request history, including serial numbers. When a future problem arises, technicians will be able to review these records and see how similar problems were addressed in the past—or, if it’s a new issue, they can take detailed notes to guide other technicians experiencing the same issue down the line. This streamlined approach to workflows enhances efficiency.
Identify critical hardware devices through robust inventory asset management
SolarWinds Web Help Desk serves as a robust digital catalog of all hardware asset inventory details, including who last checked out a device (and when they did so), how many service tickets are associated with a device, and when a device last received maintenance. Having this inventory data available allows IT technicians to quickly find the ideal device for an employee in need of a laptop or a monitor for an important presentation. This level of detail supports effective configuration management for all assets, including mobile devices, network devices like routers, and facilitates better resource allocation. The system is highly scalable.
Get More on Hardware Inventory Software
Do you find yourself asking…
In today’s digital era, nearly every company—regardless of size—relies on a vast array of hardware devices and software solutions to keep their business running. Hardware like computers, servers, and phones as well as system, application, and programming software all ensure a company’s daily processes run efficiently and effectively across diverse IT environments. But how can system administrators manage so many moving pieces? This is where hardware and software inventory, or IT asset management, comes into play.
An inventory system is any system designed to track and manage critical data associated with your hardware and software assets. A standard IT asset inventory contains manufacturing details, warranties, and SLAs, while a more comprehensive inventory will include records of product use and whereabouts among employees. The actual hardware and software inventory system can take any number of forms. Smaller companies may rely on traditional inventory methods, turning to file and desktop folders to store software and hardware documents, and larger companies often leverage a digital inventory management platforms. Services can integrate via APIs to support the comprehensive management needed by an effective asset management solution.
In today’s digital era, nearly every company—regardless of size—relies on a vast array of hardware devices and software solutions to keep their business running. Hardware like computers, servers, and phones as well as system, application, and programming software all ensure a company’s daily processes run efficiently and effectively across diverse IT environments. But how can system administrators manage so many moving pieces? This is where hardware and software inventory, or IT asset management, comes into play.
An inventory system is any system designed to track and manage critical data associated with your hardware and software assets. A standard IT asset inventory contains manufacturing details, warranties, and SLAs, while a more comprehensive inventory will include records of product use and whereabouts among employees. The actual hardware and software inventory system can take any number of forms. Smaller companies may rely on traditional inventory methods, turning to file and desktop folders to store software and hardware documents, and larger companies often leverage a digital inventory management platforms. Services can integrate via APIs to support the comprehensive management needed by an effective asset management solution.
Looking for more? Upgrade to an ITIL-ready, service experience.
Try SolarWinds Service Desk for more functionality in asset and service management.
- Full ITIL suite (incident, problem, change, release) paired with customizable automation
- Automated asset discovery with integrated CMDB for real-time impact on technology and services
- Powerful service catalog workflow engine and a user-friendly service portal