IT Service Management Software for Better IT Service Delivery
Give IT teams the workflows, context, and automation they need to resolve issues faster, manage services with more control, and deliver a better employee experience.
Manage incidents, requests, and service levels from one service desk
A modern ITSM service desk needs more than a ticketing system. SolarWinds® Service Desk helps teams capture, prioritize, route, resolve, and measure incidents and service requests in a centralized workspace.
Bring incident, request, and SLA management into one service desk
Standardize daily IT work so agents can respond faster and keep requests moving
Service delivery depends on ITSM tools that help technicians see what needs attention and what should happen next. SolarWinds Service Desk brings incident management, service request management, ticket routing, approvals, agentic AI, and SLA management together in one workspace. Automate routine steps, keep stakeholders informed, and give IT support teams a clearer way to manage work from initial request through resolution.
Connect IT asset and configuration data to everyday service management
Give agents the context to assess impact, investigate issues, and plan changes
Tickets tell part of the story. Asset and configuration data can help IT teams understand what sits behind an incident, request, or planned change. SolarWinds Service Desk software connects IT asset management (ITAM) with configuration management, helping teams document technology, track relationships, and associate work with the services and systems it affects. That context supports more informed troubleshooting, knowledge management, problem management, and change management decisions. Use it across the entire organization as an enterprise service management (ESM) solution.
Make self-service portals a better first stop for employees who need help
Put knowledge, services, and support options in one accessible portal
A useful self-service experience does more than deflect tickets. It gives employees a straightforward way to find knowledge articles, request services, check the status of existing work, and get help when they need it. With a service portal, service catalog, knowledge base, and Virtual Agent capabilities, SolarWinds Service Desk is the ITSM solution that can help resolve common questions earlier while allowing IT agents to focus their time on work that needs deeper investigation.
Build ITSM practices that support change without adding process overhead
Use ITIL-aligned workflows that fit how your IT teams actually work
ITIL practices can provide a useful foundation, but effective ITSM frameworks have to work in the real world. SolarWinds Service Desk supports ITIL-aligned incident, workflow automation, problem, change, and release management practices with configurable workflows. Teams can establish repeatable ITSM processes, route approvals, document plans, and keep work visible without turning the ITSM platform into a rigid system that slows down IT operations or business teams.
of Fortune
500® companies use SolarWinds
Awards received in 2025
SolarWinds customers worldwide
Case Study
Zenith Pensions relies on SolarWinds for secure, simple solutions
Zenith Pensions Custodian is one of Nigeria’s foremost custodians of pension assets. Sensitive information was emailed, which left them vulnerable to phishing attacks. Learn about their journey to a secure and dependable file transfer solution.
Explore more IT service management solutions
Manage the Full IT Asset Lifecycle
Track hardware, software, licenses, contracts, and lifecycle details in one place. Use asset data to support service delivery, planning, compliance, and more informed IT decisions.
Connect Service Desk and Observability
Turn relevant infrastructure alerts into Service Desk tickets. Give IT teams a more direct path from detection to response while reducing manual handoffs between operations and service teams.
Strengthen Configuration Management
Use CMDB software to document configuration items and visualize relationships across your IT infrastructure, helping teams investigate issues and assess the potential impact of changes.
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