Configuration Management Database Software (CMDB)
Get comprehensive visibility into your organization’s technology infrastructure
Make informed IT decisions through better asset discovery, knowledge, and management
Centralize the knowledge of every IT asset critical to your organization’s success
Understand the full impact of assets through visible dependencies in a configuration management database
Get ahead of major problems within your IT infrastructure with a CMDB
Which of your assets are creating the most problems and taking up the most time troubleshooting and resolving?
With SolarWinds Service Desk, CMDB assets can be linked to associated incidents, allowing greater insight into the effort spent to remediate issues. With incident and asset correlation, you can identify assets with repeat issues and kick off a problem management or change management workflow. Our sophisticated dependency mapping helps make root cause analysis for recurring issues easier.
With our SolarWinds Observability Self-Hosted integration, you can create automation rules to create incidents in Service Desk for your most critical alerts from SolarWinds Observability Self-Hosted. This bidirectional integration keeps the status of the incident and alert in sync between the two products.
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Do you find yourself asking…
A configuration management database (CMDB) is an invaluable tool for storing up-to-date information about your organization’s components and their relationships. ITIL CMDBs (Information Technology Infrastructure Library Configuration Management Databases) serve as a repository for information about your IT infrastructure’s objects, hardware, and software. A configuration management database tool can label your assets as Configuration Items (CIs) and map their dependencies, classifying some CIs in a parent-child relationship.
By using a CMDB solution, you can view your CIs and discover how they work with one another to deliver IT services, giving you a deeper understanding of how individual assets impact everyday organizational activities. Configuration management database software can also track your CIs’ configuration states and changes, letting you know how often specific CIs malfunctioned, how a failing CI impacted dependent CIs, and how configuration states changed over time.
With configuration management database software and its insights into your CIs, you can understand change impact, resolve problems faster, improve key IT service management (ITSM) processes, and boost IT productivity. A CMDB ITIL can also come in handy for compliance and audits, as you’ll have records and visibility into changes, historical data, and the current state of your CIs.
An ITIL CMDB will generally feature access controls, enabling authorized team members to make and track changes. CMDB tools may also have the ability to automatically scan the network and create CIs, offering easy-to-use dashboards built to provide valuable metrics and analytics.
The SolarWinds Service Desk CMDB includes many out-of-the-box CIs=, so there’s no need to set up manually . In the CMDB data model, CIs have a parent-child hierarchy. Each child CI type is built to automatically inherit its parent’s layout and fields, saving time while providing customization opportunities. If none of the out-of-the-box CIs suit your needs, you can also easily create custom CI types
A configuration management database (CMDB) is an invaluable tool for storing up-to-date information about your organization’s components and their relationships. ITIL CMDBs (Information Technology Infrastructure Library Configuration Management Databases) serve as a repository for information about your IT infrastructure’s objects, hardware, and software. A configuration management database tool can label your assets as Configuration Items (CIs) and map their dependencies, classifying some CIs in a parent-child relationship.
By using a CMDB solution, you can view your CIs and discover how they work with one another to deliver IT services, giving you a deeper understanding of how individual assets impact everyday organizational activities. Configuration management database software can also track your CIs’ configuration states and changes, letting you know how often specific CIs malfunctioned, how a failing CI impacted dependent CIs, and how configuration states changed over time.
With configuration management database software and its insights into your CIs, you can understand change impact, resolve problems faster, improve key IT service management (ITSM) processes, and boost IT productivity. A CMDB ITIL can also come in handy for compliance and audits, as you’ll have records and visibility into changes, historical data, and the current state of your CIs.
An ITIL CMDB will generally feature access controls, enabling authorized team members to make and track changes. CMDB tools may also have the ability to automatically scan the network and create CIs, offering easy-to-use dashboards built to provide valuable metrics and analytics.
The SolarWinds Service Desk CMDB includes many out-of-the-box CIs=, so there’s no need to set up manually . In the CMDB data model, CIs have a parent-child hierarchy. Each child CI type is built to automatically inherit its parent’s layout and fields, saving time while providing customization opportunities. If none of the out-of-the-box CIs suit your needs, you can also easily create custom CI types
Streamlined CMDB software to improve processes and increase efficiency
Service Desk
Gain greater insight into your IT infrastructure with a visual representation of asset relationships using a CMDB
Automate the management of user service requests, from creating requests to assigning, routing, and escalating to specific individuals
Leverage built-in resources or build your own knowledge base, so end-users can self-serve common problems