ITAM Software Built to Manage Your Full IT Asset Inventory
with SolarWinds Service Desk
IT asset management for stronger ITSM
IT asset management is a core part of effective IT service management. SolarWinds Service Desk brings together hardware, software, mobile, and non-network asset data with procurement, incident, problem, change, and service-request workflows.
Track what you own, how assets are used, and how they relate to the services your organization supports. This connected view helps teams manage asset lifecycles, investigate issues with more context, and make more informed decisions across IT operations.
ITSM capabilities:
- Centralized hardware, software, mobile, and non-network asset management
- Asset discovery across the network and managed devices
- Procurement, contract, license, and utilization tracking
- CMDB relationships, dependency mapping, and change impact analysis
SolarWinds Service Desk provides the ability to manage any type of asset that’s critical to the successful operation of your company. From computers and printers to office equipment and vehicles, asset management is as flexible as you need it while providing guidance in important areas. And since assets live as objects within Service Desk, relating them to other objects such as incident management, change management, purchases, problems, and more provides a truly holistic asset management experience. It's a fully integrated feature set making it one of the best asset management solutions on the market today.
Manage the assets that support your business
SolarWinds Service Desk helps teams manage a broad range of assets, from computers, printers, and network devices to software, mobile devices, office equipment, and vehicles. Flexible asset records allow teams to track the details that matter for their environment, without treating every asset type the same way. Service Desk provides discovery capabilities allowing automatic detection of assets on your network and, where needed, the software installed on Windows, Mac, Linux, and Chromebook devices. Connection to our procurement modules provides insights into license utilization and exposes potential license and security risks from unapproved software.
Connect assets to incident management, change management, purchases, problem resolution, and service requests to bring asset data into the workflows where IT teams need it. This gives technicians and stakeholders a more complete view of ownership, history, status, and related work.
When agents are resolving incidents, they can easily attach the corresponding asset to their tickets providing additional knowledge about the machine being worked on and any software installed that may be contributing to the problem. And since attaching assets to incidents creates historical records, recurring incidents and trouble hardware can be spotted quickly informing decisions on potential hardware or software changes required to prevent future issues.
Discover hardware and software with less manual work
Asset discovery helps teams maintain a more accurate view of the hardware and software used across the organization. SolarWinds Service Desk can identify networked assets and installed software on supported Windows, Mac, Linux, and Chromebook devices, helping reduce dependence on manual inventories.
Connect discovery data with procurement and software-license information to review utilization, track licenses, and investigate potential unapproved software. When technicians link an asset to an incident, the service record captures useful history that can help identify recurring issues and inform future hardware or software decisions.
When end-users submit a support ticket, agents have access to all of the necessary information to more accurately troubleshoot a problem. Agents have access to information such as the type of device, CPU, memory, Bios version, operating system, list of software being run, historical incidents with the device, amount of free disk space, and more. With greater accuracy comes faster problem management and service resolution, allowing end-users to get back to work sooner.
Resolve incidents with asset context
ITAM is just one aspect of a comprehensive IT service management platform. The SolarWinds Service Desk ITSM solution was designed with IT pros and ITIL in mind. With Service Desk, you can enjoy end-to-end visibility of your assets’ entire lifecycle with knowledge management and a service catalog. A support ticket is easier to investigate with network discovery where technicians can see the device, operating system, installed software, available disk space, hardware configuration (through hardware asset management), and relevant incident history associated with the request. SolarWinds Service Desk connects asset data with incident management workflows to give agents that context without requiring them to search across separate systems.
For example, you can attach relevant assets to incidents to facilitate the service process while creating a complete audit log. Using the CMDB, you can map your assets easily and quickly identify change risks and assess their impact, minimizing service disruption and downtime.
As teams build asset histories, they can identify devices or software associated with recurring incidents, support root-cause investigation, and make better-informed decisions about changes, replacements, or remediation.
Connect ITAM, CMDB, and ITIL-aligned workflows
IT asset management is most useful when it supports the IT service management work your team handles every day. SolarWinds Service Desk connects asset lifecycle data with incident management, service requests, changes, problems, and configuration management database (CMDB) records so teams can manage the asset and the work associated with it in the same place.
When an incident is linked to an asset, knowledge base, or configuration item, technicians can review relevant hardware, software, ownership, service history, and related issues without searching across separate systems. Over time, that context can help teams identify assets associated with recurring incidents, investigate potential root causes, and decide whether a repair, replacement, or formal problem record is needed.
CMDB relationships add another layer of context by showing how configuration items depend on one another. Before approving a change, teams can review related systems and services, assess potential impact, and communicate with affected stakeholders more clearly. During an incident, those same relationships can help technicians understand what else may be affected and prioritize response accordingly.
By keeping asset, configuration, and service-management records connected, IT teams can maintain a clearer history of changes, incidents, requests, and related decisions across the IT environment. This supports more consistent ITIL-aligned workflows without turning asset management into a separate, manual process.
Get More on ITAM Software
Do you find yourself asking…
Intelligent ITAM software for an automated asset management solution
Service Desk
Automatically discover new assets.
Track asset lifecycles for end-of-life management.
Track relationships in real time with visualization CMDB.