SolarWinds AI: your service desk sidekick
The ultimate partner for IT Service Management (ITSM) teams, Al helps increase accuracy and efficiency, as well as lower agents’ time to resolution.
AI guided incident solutions for agents
SolarWinds AI takes the guesswork out of deciding the right resolution by generating recommended steps for the agent to follow. These steps help agents resolve or troubleshoot the issue based on the initial request and comments within the ticket.
SolarWinds AI helps speed up decision making and align resolution procedures no matter which agent is working the ticket.
Faster communications with AI generated responses
SolarWinds AI generates responses based on the context of the ticket and the needs of the end-user. Agents, if desired, only have to tweak the response before sending, giving them valuable time back in resolving more tickets.
Enhance collaboration between agents and teams with incident summaries
SolarWinds AI generates a short summary of all comments and communication on the ticket with one click. Whether it’s a lengthy thread, an incident passed between team members, or escalated to another group – SolarWinds AI provides a summary of relevant and useful information to pick up the ticket and get back to resolving faster.
Turn Existing Process Documentation Into Actionable Runbooks
Many ITSM teams store their preferred processes in various documents, but ensuring these processes are actively used in daily workflows can be challenging—and converting them into actionable runbooks often takes significant time and effort.
With AI-generated runbooks, teams can automate the creation process. Upload a PDF, a Microsoft Word document, or enter free text, and instantly generate a draft runbook. These structured, step-by-step guides can be easily edited, published, and linked to tickets, providing agents and teams with a standardized resolution process—saving time and boosting efficiency.
Create happier end-users with SolarWinds AI Service Desk
The benefits of AI don’t end at solutions for the agent. SolarWinds AI smart suggestions recommends knowledge base articles and catalog items while users are creating a new incident, helping them see options designed to steer them in the right direction.
Our virtual agent uses AI to engage with users in real time through chat interfaces, helping them find the answers they need quickly. It understands inquiries, provides immediate responses, and can guide users through troubleshooting steps. When necessary, it can also escalate complex issues to human agents.
AI by Design
AI by Design is our approach to AI development, consisting of four foundational principles: Privacy and Security, Accountability and Fairness, Transparency and Trust, and Simplicity and Accessibility. They create a framework to help our customers establish a secure, productive, and enduring relationship with our AI-driven solutions.
AI by Design is crafted to ensure that our customers can leverage the very best AI has to offer while minimizing potential downsides. Our goal is to leverage AI to enrich the lives of ITSM professionals like you.
Get More on AI Service Desk
Do you find yourself asking…
Artificial Intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. These processes include learning (acquiring information and rules for using it), reasoning (using rules to reach approximate or definite conclusions), and self-correction. AI encompasses a broad range of techniques and approaches, including machine learning and deep learning, natural language processing, and more.
Machine Learning (ML) is a subset of AI focused on the development of algorithms enabling computers to learn from and make predictions or decisions based on data. Instead of explicitly programming rules, machine learning algorithms allow computers to learn patterns and relationships directly from data, improving their performance over time without being explicitly programmed for each task.
Artificial Intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. These processes include learning (acquiring information and rules for using it), reasoning (using rules to reach approximate or definite conclusions), and self-correction. AI encompasses a broad range of techniques and approaches, including machine learning and deep learning, natural language processing, and more.
Machine Learning (ML) is a subset of AI focused on the development of algorithms enabling computers to learn from and make predictions or decisions based on data. Instead of explicitly programming rules, machine learning algorithms allow computers to learn patterns and relationships directly from data, improving their performance over time without being explicitly programmed for each task.
Make resolutions easier for all users with SolarWinds AI Service Desk
Service Desk
- Save costs and enable a high-performing, efficient IT service desk
- Smash SLAs with intuitive automations, available when and where agents need them most
- Flexibly scale your IT Service Management while still prioritizing employee happiness and security