Service Desk Mobile App
Address problems from anywhere and at any time with the Service Desk app
Get on-the-go mobile notifications sent right to your app
There may be plenty of tickets you want to skip, but you can’t miss important requests or alerts, even when you’re on the go. With real-time notifications sent directly to your help desk app from SolarWinds® Service Desk, you can quickly react to employee needs no matter where you are. Push notifications right on your home screen make it easy to ensure you never miss an update.
Manage incidents and assets anytime, anywhere
With the SolarWinds Service Desk app, your incident queue can travel from site to site (or home with you), so you can keep an eye on open or incoming tickets. But there’s more to delivering IT services than managing incidents. From the SolarWinds Service Desk mobile app, you can also track and manage assets and even scan new assets into your inventory while on the go.
Quick actions and a user-friendly interface make it easy to manage tickets
The purpose of using a mobile service desk app is to simplify the ticket management process. The SolarWinds Service Desk app delivers on this with a UI offering quick action functionality to create a more convenient and user-friendly experience.
The app’s quick actions let you easily update tickets. With a swipe, you can resolve or escalate tickets. With a long press, you can escalate, resolve, or reassign a ticket; update its status; or add an attachment.
Deep linking helps you address issues fast
In the past, when you clicked on a link in an email notification, you were taken to a mobile browser. With deep linking through the SolarWinds Service Desk mobile app, when you click on a notification (in the form of a push notification on your mobile device or in an email), you’re taken directly to the incident record in the mobile app. This means you can jump from the notification straight to the service record and start working on the issue right away.
Get More on Service Desk Apps
Do you find yourself asking…
A service desk app is a mobile application for iOS or Android devices designed to bring the capabilities of a full-featured, computer-based service desk right to your mobile device.
Technicians need to be able to provide support from anywhere, whether it’s from the office, from the field, or from home. With a service desk solution on your mobile device, your essential service management capabilities are continually accessible, even if your agents aren’t at their desks. This gives them the freedom to quickly respond to inbound requests, communicate with employees directly, and resolve tickets from anywhere.
With the help of push notifications, mobile incident management is simple. A service desk app notifies you when a new ticket is submitted, when an existing one is updated, or when a comment is added. This gives agents the freedom to focus on other work, as they know they’ll be notified on their mobile devices when their attention is needed.
Having a service desk app is like having your service desk solution right in your pocket. It lets you deliver support at any time and from any place, which leads to faster incident resolution.
A service desk app is a mobile application for iOS or Android devices designed to bring the capabilities of a full-featured, computer-based service desk right to your mobile device.
Technicians need to be able to provide support from anywhere, whether it’s from the office, from the field, or from home. With a service desk solution on your mobile device, your essential service management capabilities are continually accessible, even if your agents aren’t at their desks. This gives them the freedom to quickly respond to inbound requests, communicate with employees directly, and resolve tickets from anywhere.
With the help of push notifications, mobile incident management is simple. A service desk app notifies you when a new ticket is submitted, when an existing one is updated, or when a comment is added. This gives agents the freedom to focus on other work, as they know they’ll be notified on their mobile devices when their attention is needed.
Having a service desk app is like having your service desk solution right in your pocket. It lets you deliver support at any time and from any place, which leads to faster incident resolution.
Looking for an On-Premises Help Desk option?
Try Web Help Desk. It’s our affordable and safe Help Desk Ticketing and Asset Management Software.
Automate user service request management from ticket creation, assignment, routing, and escalation.
Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs.
Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.