IT Service Catalog
with Service Desk
Offer employees a comprehensive, user-friendly menu of self-service options
Create effortless support and services with IT Service Catalog
Your employees rely on you for many repeatable services. Therefore, having a comprehensive IT services catalog is essential for streamlining IT support work processes and ensuring agents have access to the resources they need to perform their tasks efficiently. A well-organized ITIL services catalog can help you save time and resources while delivering excellent employee service experiences by eliminating unnecessary back and forth. With dynamic request forms, you can get the information you need upfront to quickly meet your employees’ needs, helping your business operate more smoothly and productively. SolarWinds’ IT service catalog software works within SolarWinds Service Desk, a comprehensive ITSM tool.
Respond as quickly as possible to employee requests
An IT service catalog contains a list of all the different services your organization offers, and it can help streamline workflows for your agents. Whenever a user needs to submit a service request, they can use the service catalog to see all the available services—and you can help ensure you collect the information you need thanks to the dynamic request form feature. Instead of displaying the same form to every user, you can create custom forms and establish dynamic form rules to control when each specific form appears.
As an alternative, you can provide employees with a knowledge base to enhance the user experience. Providing step-by-step articles and tutorials, a knowledge base offers knowledge in a centralized location, meaning technicians can quickly handle repeated requests and stoppages. It can also empower your employees to resolve problems independently, leading to fewer tickets for your agents.
A user-friendly one-stop shop
Service Desk’s IT service catalog software is where the IT department, HR, facilities, or other departments can connect employees to the services they need. By aligning your request forms with a user-friendly menu, your organization can see availability and delivery expectations for services. In today's fast-paced and interconnected business landscape, having a centralized destination for services can significantly enhance efficiency, collaboration, and overall organizational effectiveness. Our enterprise service management features cannot only simplify the process for employees seeking assistance but also optimize the end-to-end workflow for all departments involved in service delivery.
Automate workflows and approval processes specific to each service
So many of the services you provide to your employees involve multiple departments, making it tricky to get the proper stakeholders and teams involved at the right times. By building a streamlined workflow to formalize processes and creating a comprehensive IT services catalog, you can eliminate bottlenecks and mundane, repetitive tasks and help employees find the services they need faster than ever.
SolarWinds Service Desk helps you improve service delivery efficiency by offering you the ability to enter detailed information about each service into a workflow. Your users can then search for the service they need and fill out the information required for their request. Since users must enter detailed information when submitting their request, it will be easy to group tasks together and fulfill users’ needs.
Ensure that service level agreements (SLAs) are met
Your ITIL service catalog can also help ensure SLAs are met by providing a clear framework for IT operations and service delivery. By defining and documenting each service's scope, response times, and expectations, your ITIL services catalog offers a precise roadmap for service providers. This allows them to prioritize tasks and allocate resources effectively to meet SLA commitments. Additionally, with standardized processes and workflows embedded in the catalog, service providers can streamline their operations, minimizing delays and enabling them to better adhere to SLAs. Essentially, a well-structured service catalog will set the stage for meeting SLAs and promote a culture of accountability and transparency within your organization.
Get More on IT Service Catalog
Do you find yourself asking…
An IT service catalog is a curated and organized collection of the IT-related services that can be performed for, by, or within a business. It’s designed to support the delivery of IT services to customers, act as a subset of the service portfolio, and align with ITIL 4 standards. It includes the answer to the question: what might employees need from the day they start to the day they depart? The service catalog provides a comprehensive, user-friendly menu of services for employees. The process-driven, automated back end allows your service desk to deliver successful, efficient, and personalized results.
An IT service catalog has two views:
- A customer-facing view for users to browse and select the services they need.
- A technical service view showing exactly what’s needed to deliver the services contained in the catalog. Because of the information contained in this technical view, IT service catalogs often provide clear guidance on how to route requests to the right support professionals and how to complete services.
The services within an IT service catalog are typically very repeatable, with controlled inputs, processes, and outputs. With workflows built out on how to complete these repeatable services, an IT service catalog can empower service providers to effectively and efficiently meet end-user expectations for service completion.
When all the necessary information on service delivery is organized and cataloged, it can be easier to streamline workflows and automate processes to offer the best possible service experience for your customers.
When it comes to IT service catalog software, like SolarWinds Service Desk, the main goal is to provide easy access to services while creating a user-friendly experience and automating the service delivery process. This can help you save both time and resources when it comes to service delivery.
An IT service catalog is a curated and organized collection of the IT-related services that can be performed for, by, or within a business. It’s designed to support the delivery of IT services to customers, act as a subset of the service portfolio, and align with ITIL 4 standards. It includes the answer to the question: what might employees need from the day they start to the day they depart? The service catalog provides a comprehensive, user-friendly menu of services for employees. The process-driven, automated back end allows your service desk to deliver successful, efficient, and personalized results.
An IT service catalog has two views:
- A customer-facing view for users to browse and select the services they need.
- A technical service view showing exactly what’s needed to deliver the services contained in the catalog. Because of the information contained in this technical view, IT service catalogs often provide clear guidance on how to route requests to the right support professionals and how to complete services.
The services within an IT service catalog are typically very repeatable, with controlled inputs, processes, and outputs. With workflows built out on how to complete these repeatable services, an IT service catalog can empower service providers to effectively and efficiently meet end-user expectations for service completion.
When all the necessary information on service delivery is organized and cataloged, it can be easier to streamline workflows and automate processes to offer the best possible service experience for your customers.
When it comes to IT service catalog software, like SolarWinds Service Desk, the main goal is to provide easy access to services while creating a user-friendly experience and automating the service delivery process. This can help you save both time and resources when it comes to service delivery.
Create a comprehensive IT service catalog where employees can find all the services they need
Service Desk
Create a comprehensive, user-intuitive menu for your company's employees of all services offered.
Establish SLAs and monitor the quality of service delivery on an ongoing basis using built-in, customizable reports.
Create a consolidated knowledge base to make technicians' work easier and empower employees to handle daily challenges on their own.