SolarWinds Incident Response
IT Incident Response
Stay ahead of incidents before users feel them. Centralize alerts, automate on call, and resolve faster — in minutes, not hours.
Starts at $15
Per month, per user, supports unlimited users.
Fully functional for 14 days
What is IT incident response?
IT incident response is the structured process of detecting, prioritizing, investigating, resolving, and reviewing IT incidents to restore normal service as quickly as possible and minimize business impact. SolarWinds® Incident Response unifies alerts from over 200 tools into a single platform, combining AI-powered noise reduction, automated on call scheduling, and real-time collaboration for streamlined incident management.
Resolve incidents faster with a unified incident response platform
SolarWinds Incident Response brings together alert correlation, on call management, collaboration, and AI-powered automation — so your team can stop chasing alerts and start resolving issues.
Alert Intelligence
Cut through alert noise and focus on what matters
Reduce alert fatigue with intelligent deduplication and suppression
SolarWinds Incident Response consolidates alerts from over 200 monitoring and ticketing tools into a single pane of glass. ML-powered intelligent alert grouping combines cascading alerts into one manageable incident, while real-time deduplication and suppression filter out noisy, self-healing alerts — so responders stay focused and confident.
- Aggregate alerts from 200+ integrations into one unified view
- Filter out transient alerts automatically to reduce alert fatigue
- Enrich incidents with contextual data for faster root cause analysis
On Call Management
Route the right responder, every time
Streamline on call scheduling and escalations without spreadsheets
Build calendar-based on call schedules with round-robin rotations, multi-tiered escalation policies, and personalized notification rules. If the primary responder misses an SLA, SolarWinds Incident Response automatically escalates to the next tier — ensuring no alert goes unnoticed and reducing mean time to acknowledge.
- Create unlimited schedules with flexible rotation patterns
- Configure multi-tier escalation policies with automatic failover
- Support smooth on call handoff with transparent schedule visibility
Collaboration
Coordinate responders in real time
Bring context and communication together inside every incident
Launch automated war rooms with integrated ChatOps for Slack and Microsoft Teams. SolarWinds Incident Response gives responders shared visibility into incident timelines, runbooks, and service dependencies — so teams can troubleshoot together without switching tools or losing context.
- Trigger dedicated Slack or Teams channels automatically per incident
- Access runbooks and historical incident context in one view
- Keep stakeholders informed with automated status updates
Service Intelligence
Track service health and SLO commitments
Visualize service dependencies and error budgets at a glance
Monitor service health across your stack with no-code service graph visualization. Track SLOs and error budgets to understand the real impact of every incident. SolarWinds Incident Response gives teams the visibility to prioritize what matters most and make data-driven reliability decisions.
- Build service dependency graphs without manual configuration
- Track SLOs in real time
- Prioritize incidents by business impact, not just alert volume
AI & Automation
Automate repetitive response steps with AI
Reduce manual effort with GenAI summaries and workflow automation
SolarWinds Incident Response leverages built-in AI to generate incident summaries, automate IT incident response workflow actions, and reduce alert noise. Post-incident review templates capture timelines automatically, so teams can focus on learning and prevention — not documentation.
- Generate AI-powered incident summaries for a faster incident triage process
- Automate routine actions with no-code workflow rules
- Create blameless postmortems from auto-captured timelines
Download the SolarWinds Incident Response datasheet
How SolarWinds Incident Response works
From alert to resolution — see the mechanics behind faster incident response
Consolidate alerts from your entire stack
SolarWinds Incident Response integrates natively with over 200 monitoring, ticketing, and collaboration tools — so every signal lands in one place.
Trusted by thousands
Infrastructure Engineer
First name Last name
SolarWinds Incident Response (previously Squadcast) is a critical tool for our support model. We primarily use SolarWinds Incident Response (previously Squadcast) for on-call alerting but already see additional capabilities within our environment.
Senior Manager of Cloud Operations
Avner Yaacov
Our deployment with SolarWinds Incident Response (Squadcast) has been a great experience from A to Z. The team has been constantly responsive and helpful throughout the deployment and adoption process. Having such a partnership gives me the peace of mind I need to be 100% sure no alerts go unnoticed.
Software Engineer
Daniel Kocsan
Before SolarWinds Incident Response (Squadcast), we always struggled to keep track of notifications and understand the severity of alerts. The inconsistency and delayed response not only hurt us but also impacted our customers.
Frequently asked questions
What is the definition of an IT incident?
An IT incident is any unplanned disruption or degradation of an IT service that affects users, systems, or business operations. IT incidents range from a slow application response to a full-scale outage. Unlike a service request, an incident requires immediate attention to restore normal service as quickly as possible and minimize business impact. IT incident response software helps teams detect, prioritize, and resolve these events before they escalate. IT incident response software supports this process by helping teams coordinate response efforts and restore services faster.
What are the 5 steps of incident response?
The IT incident response lifecycle follows five core steps: (1) Detection — monitoring tools identify an anomaly and trigger an alert. (2) Triage — the incident response platform correlates and prioritizes alerts, routing the incident to the right on call responder. (3) Investigation — the responder acknowledges the incident, gathers context, and begins troubleshooting using service dependencies, logs, and runbooks. (4) IT Incident Resolution — the responder applies a fix, verifies recovery, and marks the incident resolved. (5) Post-incident review — the team conducts a blameless postmortem to identify root cause, capture lessons learned, and prevent recurrence.
What are common types of IT incidents?
Common IT incidents include service outages, application performance degradation, network connectivity failures, database unavailability, infrastructure resource exhaustion, configuration errors, security breaches, and third-party API disruptions. Each type requires a different response path. IT incident response software like SolarWinds Incident Response consolidates alerts from all these sources into a single platform, so teams can prioritize by business impact rather than scrambling across disconnected tools.
What is the difference between IT incident management and incident response?
Incident management is the broader discipline of managing any IT service disruption — including logging, categorizing, prioritizing, and tracking incidents through to resolution, often within an ITSM framework and an IT incident response plan. Incident response is the time-sensitive, action-oriented practice of detecting, mobilizing responders, and resolving incidents as quickly as possible. SolarWinds Incident Response serves as a purpose-built system of action designed for engineers waking up at 3 a.m. for fires, while integrating with ITSM platforms like ServiceNow and SolarWinds Service Desk for long-term tracking and governance.
What is on call management software?
What is on call management software?
What is on call management software?
On call management software automates the process of scheduling which team member is responsible for responding to incidents at any given time. It replaces manual spreadsheets and shared calendars with calendar-based rotations, multi-tiered escalation policies, and automated notifications via phone, SMS, push, and email. SolarWinds Incident Response includes on call scheduling software natively, so teams can ensure the right responder is paged every time — with automatic escalation if the primary responder misses an SLA.
How does AI improve incident response?
AI improves incident response by reducing manual effort at every stage. ML-powered intelligent alert grouping combines cascading alerts into a single incident, cutting time from the incident triage process. Deduplication and suppression filter out noisy, self-healing alerts automatically. GenAI incident summaries provide responders with a concise narrative of what happened and what to do next. IT incident response automation workflows execute predefined actions — like creating a war room, notifying stakeholders, or running a diagnostic script — without human intervention. The result is faster mean time to acknowledge and resolve, with less responder fatigue.
Resolve faster
Fully functional for 14 days
