Find What Works Best for Your Organization
Compare SolarWinds Incident Response plan features.
Alert Correlation and Enrichment
We filter and improve incoming alerts to help ensure they are useful and actionable. Our features remove duplicates, group related alerts, and add essential context, preventing alert fatigue and helping engineers focus on urgent issues.
Features | |||
|---|---|---|---|
Key-Based Alert Deduplication | 5 Keys | 30 Keys | Unlimited Keys |
Rule-Based Alert Suppression | 5 Rules
(Account-Wide) | 50 Rules
(Account-Wide)
| Unlimited Rules |
Service Analytics | |||
Manual Incident Merging | |||
Snooze Incidents | |||
Delayed Notifications | |||
Intelligent Alert Grouping | |||
Auto Pause Transient Alerts | |||
Transient Alert Metrics | |||
Global Event Rules |
Automated On-Call Management
We empower teams to efficiently organize responsibility sharing. By offering robust schedules and escalation policies, we help ensure the right person is alerted instantly, preventing missed notifications and protecting your engineers from burnout.
Features | |||
|---|---|---|---|
Escalation Policies | |||
On-Call Schedules | |||
Schedule Customizations | |||
Event Tagging and Alert Routing Rules | |||
Global On-Call Reminder Rules | |||
Native Integration With Alert Sources | |||
On-Call Hours Reporting per User | |||
Round-Robin and Advanced Escalation Policies | |||
Webforms | |||
Live Call Routing | Add-on: Check pricing with your account executive |
Real-Time Incident Collaboration
Speed and coordination are critical during a crisis. We provide a centralized space for your teams to swarm on incidents, avoiding silos and reducing downtime.
Features | |||
|---|---|---|---|
Mobile On-Call Management (Android/iOS) | |||
Slack and Microsoft Teams Chat Integrations | |||
Incident Notes | |||
End-to-End Activity Timelines | Basic | Editable/Exportable | Editable/Exportable |
Response Actions | 50/Month
(Account-Wide) | 100/Month
(Account-Wide) | Unlimited |
Incident Reassignment | |||
Additional Incident Responders | |||
Runbooks and Task Lists | |||
IT Service Management Integrations | SolarWinds Service Desk, Jira (Cloud and Data Center) | SolarWinds Service Desk, Jira (Cloud and Data Center) | SolarWinds Service Desk, Jira (Cloud and Data Center), and ServiceNow |
Resolution Reason Logging |
AI and Intelligent Automation
We help teams save time and accelerate decision-making by automating repetitive tasks.
Features | |||
|---|---|---|---|
Rule-Based Workflows | 2 Workflows
(5 Actions Each) | 100 Workflows
(20 Actions Each) | |
Generative AI Incident Summaries | |||
Incident Suggestions |
Executive and Stakeholder Communication
We keep leaders, customers, and stakeholders informed without distracting engineers.
Features | |||
|---|---|---|---|
Incident Watchers | |||
MTTA/MTTR Reporting | |||
Incident and User Analytics | |||
Organization and Team-Based Analytics | |||
Automated Postmortems | 5/Month
(Account-Wide) | ||
Data Exports (Incidents, Timelines, etc.) | |||
Public and Private Status Pages | 5 Pages
(5K Subscribers) | Unlimited Pages
(10K Subscribers) | |
Stakeholder Licenses | Up to 10 | 1:1 User-to-Stakeholder Licensing Additional licenses are available upon request | |
Custom Content Templates | 30 Templates
(Account-Wide) | Unlimited Templates | |
Stakeholder Groups | 10 Groups
(10 Members/Group) | 15 Groups
(15 Members/Group) | |
Weekly Reports | |||
Detailed Audit Logs | |||
Past Incidents |
Unified Service Intelligence and SLO Management
Shift focus from isolated alerts to the bigger picture. We offer comprehensive visibility that connects incidents directly to affected services, using service catalogs, dependency mapping, and SLO dashboards to easily track health, assign ownership, and prevent surprises.
Features | |||
|---|---|---|---|
Service Catalog Dashboard | 50 Services
(Account-Wide)
| Unlimited Services | Unlimited Services |
Multiple Alert Sources for One Service | |||
Service Maintenance Windows | |||
Service Dependencies | |||
SLO Dashboard and Error Budget Tracker | |||
Service Graph | |||
Custom Aggregation Metrics (TTA and TTR) |
Account Configuration and Limits
We provide multiple options to configure your account infrastructure and customize team access levels as your organization scales.
Included Functionality | |||
|---|---|---|---|
Teams and Squads | 5 Teams | 10 Teams | 50 Teams |
Custom Integrations via API | |||
Role-Based Access Control | |||
Single Sign-On | |||
Data Retention | 6 Months | 1 Year | Unlimited |
Email and Push Notifications | Unlimited | Unlimited | Unlimited |
Maximum Number of Users | Unlimited | Unlimited | Unlimited |
SMS and Voice Notifications (U.S., India, and Brazil) | # of users x 100 Notifications
(SMS + Voice Combined)/Month
(Account-Wide)
| Unlimited | Unlimited |
SMS and Voice Notifications (Rest of the World) | # of users x 25 Notifications
(SMS + Voice Combined)/Month
(Account-Wide)
| Unlimited | Unlimited |
Additional SMS/Voice (U.S., India, Brazil) | $0.1/Additional Notification
(SMS + Voice)
| Free | Free |
Additional SMS/Voice (Rest of the World) | $0.35/Additional Notification
(SMS + Voice)
| Free | Free |
API Request Limits | Unlimited | Unlimited | Unlimited |
Outgoing Webhook Configurations Permission | 30 | 50 | |
Custom User Roles |
Not Sure Which SolarWinds Incident Response Plan Is Right for You?
Let one of our account executives help you find the solution that's a perfect fit for your organization's needs by scheduling a demo.