Discover the Ideal Incident Response Plan for Your Organization
Compare SolarWinds Incident Response Plan Features
Alert Correlation and Enrichment
We filter and improve incoming alerts to ensure they are useful and actionable. Our features remove duplicates, group related alerts, and add essential context, preventing alert fatigue and helping engineers focus on urgent issues
Features | |||
|---|---|---|---|
Key-Based Alert Deduplication | |||
Rule-Based Alert Suppression | |||
Noise Reduction by Service Analytics | |||
Manual Incident Merging | |||
Snooze Incidents | |||
Delayed Notifications | |||
Intelligent Alert Grouping | |||
Auto Pause Transient Alerts | |||
Transient Alert Metrics | |||
Global Event Rules |
Automated On-Call Management
We empower teams to efficiently organize responsibility sharing. By offering robust schedules and escalation policies, we ensure the right person is always alerted instantly, preventing missed notifications and protecting your engineers from burnout
Features | |||
|---|---|---|---|
Escalation Policies | |||
On-Call Schedules | |||
Schedule Customizations | |||
Event Tagging and Alert Routing Rules | |||
Global On-Call Reminder Rules | |||
Native Integration With Alert Sources | |||
On-Call Hours per User Reporting | |||
Round-Robin and Advanced Escalation Policies | |||
Webforms | |||
Live Call Routing |
Real-Time Incident Collaboration
Speed and coordination are critical during a crisis. We provide a centralized space for your teams to swarm on incidents to avoid silos and reduce downtime
Features | |||
|---|---|---|---|
Mobile On-Call Management (Android/iOS) | |||
Slack and MS Teams Chat Integrations | |||
Incident Notes | |||
Activity Timeline | |||
Response Actions | |||
Incident Reassignment | |||
Additional Incident Responders | |||
Runbooks and Task Lists | |||
JIRA / ServiceNow ITSM Integrations | |||
Resolution Reason |
AI and Intelligent Automation
Save time and accelerate decision-making by automating repetitive tasks
Features | |||
|---|---|---|---|
Rule-Based Workflows | |||
Generative AI Incident Summaries | |||
Incident Suggestions |
Executive and Stakeholder Communication
Keep leaders, customers, and stakeholders informed without distracting engineers.
Features | |||
|---|---|---|---|
Incident Watchers | |||
MTTA / MTTR Reporting | |||
Incident and User Analytics | |||
Organization / Team-Based Analytics | |||
Automated Postmortems | |||
Data Exports (Incidents, Timelines, etc.) | |||
Public and Private Status Pages | |||
Stakeholder Licenses | Additional licenses are available upon request | ||
Custom Content Templates | |||
Stakeholder Groups | |||
Weekly Reports | |||
Detailed Audit Logs | |||
Past Incidents |
Unified Service Intelligence and Service Level Objective Management
Shift focus from isolated alerts to the bigger picture. We offer comprehensive visibility that connects incidents directly to affected services, using Service Catalogs, dependency mapping, and SLO dashboards to easily track health, assign ownership, and prevent surprises
Features | |||
|---|---|---|---|
Service and Service Catalog Dashboard | |||
Multiple Alert Sources for One Service | |||
Service Maintenance Windows | |||
Service Dependencies | |||
Service Level Objective Dashboard and Error Budget Tracker | |||
Service Graph | |||
Custom Aggregation Metrics (TTA & TTR) |
Account Configuration and Limits
We provide you with multiple options for configuring your account infrastructure and customizing team access levels as your organization scales.
Included Functionality | |||
|---|---|---|---|
Teams and Squads | |||
Custom Integrations via API | |||
Role-Based Access Control (RBAC) | |||
Single Sign-On (SSO) | |||
Data Retention | |||
Email and Push Notifications | |||
Maximum Number of Users | Unlimited | Unlimited | Unlimited |
SMS and Voice Notifications (U.S., India, Brazil) | |||
SMS and Voice Notifications (Rest of the World) | |||
Additional SMS/Voice (U.S., India, Brazil) | |||
Additional SMS/Voice (Rest of the World) | |||
API Request Limits | |||
Outgoing Webhook Configurations Permission | |||
Custom User Roles |
Not Sure Which SolarWinds Incident Response Plan Is Right for You?
Let one of our account executives assist in finding the solution that's a perfect fit for your organization's needs by scheduling a demo.