Reliability. At Any Cost.
Pro
Modern on-call and incident response
Starts at:
$15
Fully functional for 14 days
- Role-Based Access Control
- Custom Integrations via API
- Knowledge Base
- Unlimited Email and Push
- SMS and Voice Notifications (Worldwide)
- Schedules and Escalations
- Incident Notes
- Response Actions
- Basic Event Intelligence
- Incident Watchers
- Tagging and Routing Rules
- Postmortems With Templates
- Automation Rules
- Mobile App (iOS and Android)
Premium
Starts at:
$24
Fully functional for 14 days
- Stakeholders and Customer User Roles
- 1 Year Data Retention
- Unlimited SMS and Voice Notifications (Worldwide)
- Advanced Escalations
- Delayed Notifications
- Exportable and Editable Incident Timelines
- Service Graph
- Custom Content Templates
- Webforms
- Runbooks
- Incident Workflows
- Outgoing Webhooks
- SLO Tracker
- Status Pages
Enterprise
Incident response and reliability at scale
Fully functional for 14 days
- Unlimited Data Retention
- Intelligent Alert Grouping
- Auto Pause Transient Alerts
- Past Incidents
- AI-Generated Incident Summaries
- Audit Logs
- Incident Suggestions
- ServiceNow Bidirectional Sync
- Live Call Routing [Add-On]
Frequently Asked Questions
How many notifications are included in my account?
How many notifications are included in my account?
Below are the notification limits for different plans.
Pro: You’ll be charged as follows:
For U.S., India, and Brazil: # of users x 100 free notifications (SMS + voice combined). Extra notifications can be availed at $0.1 per additional SMS or call.
For the rest of the world: # of users x 25 free notifications. Extra notifications can be availed at $0.35 per additional SMS or call.
Premium: Unlimited
Enterprise: Unlimited
Do you support international SMS and voice notifications?
Do you support international SMS and voice notifications?
Is your product compliant with industry-standard security regulations?
Is your product compliant with industry-standard security regulations?
Yes, SolarWinds maintains compliance with a range of industry-standard security and regulatory frameworks. Detailed information regarding its security controls, certifications, and compliance initiatives is available through the SolarWinds Trust Center: SolarWinds Trust Center
What will be the charge for stakeholders?
What will be the charge for stakeholders?
How does the 14-day trial work?
How does the 14-day trial work?
On the Trial plan, you will have access to all SolarWinds Incident Response features for 14 days. The notification limit is 100 (Phone + SMS combined).
What are the different user types?
What are the different user types?
Account owners: SolarWinds Incident Response allows only one Account Owner per organization. An Account Owner has all privileges within that organization and, by default, is also responsible for the billing of the account.
Users: By default, Users have the ability to customize their profile and notification rules, and respond to and resolve incidents. Typically, Users are engineers, site reliability engineers, systems engineers, or anyone on the team who handles incident management and on-call.
Stakeholders: Stakeholders have view-only access to all incidents. So, Stakeholders are not notified by default for any of the incidents created in SolarWinds Incident Response.