Publish Date: 9/9/2026
TV Insight establishes automated visibility and ownership of alerts with SolarWinds Incident Response
Automating Incident Response to Protect High-Availability Real-Time TV Data
Handling up to two million requests per second for live TV measurement and targeted advertising, TV Insight required 100% system availability to protect its clients from costly downtime. However, the team relied on fragmented notifications and manual coordination across tools, leading to unclear ownership, delayed alert acknowledgments, and responder burnout.
To eliminate these bottlenecks, TV Insight implemented SolarWinds Incident Response to centralize alerts and automate on-call management. By introducing multi-channel notifications (push, SMS, phone), fail-safe escalation paths, and automated scheduling, the company accelerated acknowledgment times and reduced operational risks. The unified Service Catalog now provides clear, real-time visibility into system health.
