Redis Silences the Noise With SolarWinds Incident Response

To maintain its strict SLA—allowing only 20 minutes of annual downtime—Redis integrated SolarWinds Incident Response to modernize its CloudOps and DevOps workflows. Previously, the company relied on a noisy, email-based alerting system that triggered up to 100 repetitive emails per incident, causing severe alert fatigue, fragmented documentation across tools like Confluence, and a lack of real-time operational metrics.

By centralizing incident management into a single dashboard, Redis eliminated over 130,000 duplicate email alerts through flexible deduplication mechanisms. The platform now provides built-in postmortems, embedded runbooks, and clear analytics on acknowledgement and response times. This automated setup enables faster recovery, seamless team collaboration, and proactive management of critical infrastructure.