Employee IT Self-Service Portal
Speed service requests with an intuitive employee service portal
Improve employee experience by implementing a self-service portal
Implementing an IT self-service portal can make a world of difference. Not only can the portal help relieve overworked and overwhelmed agents, but it can also improve employee experience. Serving as a pivotal “front door” to the IT department, the IT help desk self-service portal offers a streamlined avenue for individuals to access links, submission forms, service request forms, and knowledge bases.
With an ITSM self-service portal, users can take matters into their own hands, saving IT teams from endless email requests and providing employees with answers to simple questions much faster. Try the IT help desk self-service portal in SolarWinds Service Desk for a streamlined experience.
Everything you need at your fingertips in one tool
Non-IT employees often switch between multiple tools to find the answers they need, but this isn’t the case with SolarWinds employee portal software. Instead, employees can see a comprehensive menu of available services, including the IT Service Catalog, Help Desk Knowledge Base, and Service Level Management. Service Desk’s AI algorithms can help users narrow in on relevant articles, solutions, and tickets.
As a result, employees can have a much better experience and find answers faster. Plus, it’s possible to access the employee service portal through the mobile app, which provides on-the-go notifications, quick actions, and more.
Make agents’ lives easier by supporting employee independence with ticket deflection
Having an employee service portal can help when it comes to ticket deflection. By facilitating self-service solutions and allowing employees to resolve their issues without needing to submit a ticket, self-service portals streamline service for employees and improve agents' lives.
Of course, if a ticket is required, the process will seamlessly integrate with incident and service management systems. This integration not only empowers employees but also optimizes the efficiency of IT agents, resulting in a more efficient and cohesive support ecosystem.
IT Self-Service Portal customized for your business
All organizations are unique, which is why the ITSM self-service portal can be customized to meet your needs. You can upload your organization’s logo to personalize the look of your SolarWinds Service Desk service portal and change the titles and messages displayed within your portal. For example, you can customize the welcome message, the main message, and any announcement messages.
Additionally, you can enable specific fields or provide special instructions on incident and service request forms to assist employees. You can also highlight popular solutions on your service portal’s home page, giving users fast access to solutions that have proven to be successful.
Get More on IT Self-Service Portal
Do you find yourself asking…
An IT self-service portal is a web portal that gives employees a centralized way to submit and track service requests, or even answer their own questions by leveraging built-in informational resources. Notably, a self-service portal goes beyond request submissions and empowers employees to become proactive problem solvers, leading to a self-reliant culture and faster time to resolution within organizations.
In general, web self-service portals are an internet-based, electronic form of customer support. They can be used to perform certain tasks, such as submitting service desk tickets without help. Web self-service portals often appear in the form of easy-to-use websites, allowing users to navigate available services and perform tasks like managing their account information or looking up relevant information.
Web self-service portals that target employees specifically are called employee self-service (ESS) portals, and they give employees the ability to perform various tasks autonomously. No matter what form an ESS or general web self-service portal takes, the key feature is the lack of a human agent interaction with the user. The result is streamlined processes, fewer errors, and more time for your technicians to concentrate on value-added tasks rather than wasting their time fielding requests.
An IT self-service portal is a web portal that gives employees a centralized way to submit and track service requests, or even answer their own questions by leveraging built-in informational resources. Notably, a self-service portal goes beyond request submissions and empowers employees to become proactive problem solvers, leading to a self-reliant culture and faster time to resolution within organizations.
In general, web self-service portals are an internet-based, electronic form of customer support. They can be used to perform certain tasks, such as submitting service desk tickets without help. Web self-service portals often appear in the form of easy-to-use websites, allowing users to navigate available services and perform tasks like managing their account information or looking up relevant information.
Web self-service portals that target employees specifically are called employee self-service (ESS) portals, and they give employees the ability to perform various tasks autonomously. No matter what form an ESS or general web self-service portal takes, the key feature is the lack of a human agent interaction with the user. The result is streamlined processes, fewer errors, and more time for your technicians to concentrate on value-added tasks rather than wasting their time fielding requests.
Accelerate Service Requests With An IT Self-Service Portal
Service Desk.
Automate user service request management from ticket creation, assignment, routing, and escalation.
Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs.
Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.