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SolarWinds Service Desk Sandbox

Safely test configurations, refine workflows, and explore new capabilities in an isolated developer sandbox without impacting live service desk operations.
Start Free TrialEmail Link to Trial
Fully functional for 30 days
Learn More

Protect Operations

Standardize ITIL

Deployment Confidence

Perfect Automation

Sandbox FAQ

Protect Operations From Unintended Disruption

Protect Operations From Unintended Disruption image

Your teams should be striving for innovation, but this shouldn't threaten your stability. The Sandbox allows you to validate logic in a secure, isolated instance, preventing accidental notification blasts or workflow breaks from impacting your live users.

Standardize Information Technology Infrastructure Library (ITIL) Change Management

Align your team with industry best practices by treating every significant configuration as a validated release. Move away from ad hoc changes toward a professional life cycle where every update is tested and proven in the developer sandbox before it touches production.

Accelerate Deployment Speed With Confidence

Accelerate Deployment Speed With Confidence image

Remove the fear of breaking that often slows down IT teams. When your administrators know they have a safe developer environment to fall back on, they can explore new capabilities and prepare for major updates with confidence.

Perfect Complex Automation Logic

Workflow routing and rules often look correct on paper but behave differently in reality. The Sandbox allows you to test end-to-end behavior across realistic ticket flows, ensuring your advanced workflow automations perform exactly as expected before manual replication.

Frequently Asked Questions

  • Does the Sandbox sync continuously with my production environment?
  • How do we move successful experiments from the Sandbox to production?
  • Can we use the Sandbox to test Enterprise Service Desk (ESM) setups?
  • What elements of my Service Desk are copied over to the Sandbox?
  • How do I implement or start using the Sandbox?

Does the Sandbox sync continuously with my production environment?

No, the developer sandbox is designed as an isolated snapshot of your configuration. Any changes made to your production environment after the developer sandbox is created will not be reflected there.

Currently, the Sandbox does not automatically sync changes back to production. Once validated, changes must be manually replicated. Support for syncing back to production is a high-priority feature planned for release soon.

Yes, the architecture supports ESM through a specific hierarchy. You must first create the sandbox at the organization level. Once this is established, each service provider within your organization can create their own independent environment for testing.

To give you a realistic testing ground, the Sandbox mirrors essential setup items, including Organization & Sites, Roles, Permissions, Users, Groups, and Queues. It also copies your Service Portal settings, Service Catalog items, Custom Forms, Custom Fields, and Automation Rules. However, to maintain security, sensitive data such as single sign-on (SSO), credentials, and audit logs are not copied over.

Creating your sandbox is a straightforward process within your existing account—simply navigate to Setup > Account > Sandbox, and select Create Sandbox. Once the creation process begins, it can take a few hours to complete, and you will receive an email notification when your environment is ready for use. Learn more in the Sandbox documentation.

  • Does the Sandbox sync continuously with my production environment?

    No, the developer sandbox is designed as an isolated snapshot of your configuration. Any changes made to your production environment after the developer sandbox is created will not be reflected there.

  • Currently, the Sandbox does not automatically sync changes back to production. Once validated, changes must be manually replicated. Support for syncing back to production is a high-priority feature planned for release soon.

  • Yes, the architecture supports ESM through a specific hierarchy. You must first create the sandbox at the organization level. Once this is established, each service provider within your organization can create their own independent environment for testing.

  • To give you a realistic testing ground, the Sandbox mirrors essential setup items, including Organization & Sites, Roles, Permissions, Users, Groups, and Queues. It also copies your Service Portal settings, Service Catalog items, Custom Forms, Custom Fields, and Automation Rules. However, to maintain security, sensitive data such as single sign-on (SSO), credentials, and audit logs are not copied over.

  • Creating your sandbox is a straightforward process within your existing account—simply navigate to Setup > Account > Sandbox, and select Create Sandbox. Once the creation process begins, it can take a few hours to complete, and you will receive an email notification when your environment is ready for use. Learn more in the Sandbox documentation.

The highest compliment is our customer's trust

"User friendly and easy to understand inventory control, and the details are amazing."

Kevin C.

Service Desk Manager

Mid-Market (51-1,000 emp.)

Test Changes Safely With a Service Desk Sandbox Before Going Live

Service Desk

  • Create a dedicated developer sandbox environment that mirrors your production Service Desk.
  • Experiment with workflows, forms, automations, and configurations without impacting live users.
  • Train new agents, validate updates, and troubleshoot changes with confidence before deployment.

Starts at

Start Free TrialEmail Link to Trial

Fully functional for 30 days

Learn More
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