Enterprise Service Management (ESM) Software
with Service Desk
Expand ITSM to improve the efficiency of every department with an enterprise service management
Standardizing service delivery across your organization
Be a better business partner –Enterprise Service Management is not just for IT
You run a successful ITSM-based organization, and now departments look to you for help to make their processes a little easier. Today, you have an answer. Extend SolarWinds Service Desk beyond IT, providing other departments with the AI-powered, SaaS-based Service Management solution you've come to know and love. Help make each department a successful service provider.
Become a hero in minutes with ESM
You already know how easy it is to start with SolarWinds Service Desk; extending the capabilities to other departments is even easier. Enterprise IT Service Management software makes you the hero. Centralized management of your departments' service desks is simple. Manage users centrally for the organization and assign roles within each department.
Enterprise Service Management System fits your needs perfectly
Enterprise Service Management is fully customizable to the needs of any non-IT department. Every department is unique, so you need a solution as flexible as they are. Fit SolarWinds Service Desk to how they work, not the other way around. Custom workflows, reports, dashboards, forms, knowledge bases, service catalogs, and virtual agents work for the way they work.
ESM Software keeps each department's data separate and secure
Your Whole Organization. One Seamless Enterprise IT Service Management Solution.
Facilities Service Management
Human Resources Service Management
Marketing Service Management
Legal Service Management
Finance/Payroll Service Management
Security Service Management
Get More on Enterprise Service Management
Do you find yourself asking…
Enterprise Service Management (ESM) is the extension of IT service management (ITSM) principles, processes, and tools to non-IT departments across an organization. It takes the applicable parts of ITSM processes and makes them available for other departments like HR, Facilities, Legal, etc. Now, these departments can easily handle tasks such as facilities work orders, HR employee changes, legal document reviews, and more. ESM also aims to standardize service delivery across the organization.
IT Service Management (ITSM) focuses on all internal service management processes for IT, including design, delivery, management, and incremental improvement of these services.
Enterprise Service Management (ESM) is the extension of IT service management (ITSM) principles, processes, and tools to non-IT departments across an organization. It takes the applicable parts of ITSM processes and makes them available for other departments like HR, Facilities, Legal, etc. Now, these departments can easily handle tasks such as facilities work orders, HR employee changes, legal document reviews, and more. ESM also aims to standardize service delivery across the organization.
IT Service Management (ITSM) focuses on all internal service management processes for IT, including design, delivery, management, and incremental improvement of these services.
Enterprise Service Management (ESM) to support digital transformation and streamline processes across the company
Service Desk
- Empower better delivery of services to non-IT business teams, such as HR, marketing, finance and others.
- Unify and improve collaboration between different departments and reduce errors and downtimes.
- Leverage a modern ticketing system using AI and automate monotonous and time-consuming tasks.