Enterprise Service Management (ESM)
Expand ITSM to improve the efficiency of every department
Standardizing service delivery across your organization
Every department and employee in your company is a service consumer and service provider. Help each department make its services readily available through a standard enterprise service management set of processes. Provide them with the tools for ticket intake, tracking, reporting, prioritization, SLAs, queues, and automation; everything supporting your IT department’s success.
Be a better business partner – Service Management is not just for IT
You run a successful ITSM-based organization, and now departments look to you for help to make their processes a little easier. Today, you have an answer. Extend SolarWinds Service Desk beyond IT, providing other departments with the AI-powered, SaaS-based Service Management solution you've come to know and love. Help make each department a successful service provider.
Become a hero in minutes with ESM
You already know how easy it is to start with SolarWinds Service Desk; extending the capabilities to other departments is even easier. Enterprise Service Management software makes you the hero. Centralized management of your departments' service desks is simple. Manage users centrally for the organization and assign roles within each department.
Enterprise Service Management fits their needs perfectly
Enterprise Service Management is fully customizable to the needs of any non-IT department. Every department is unique, so you need a solution as flexible as they are. Fit SolarWinds Service Desk to how they work, not the other way around. Custom workflows, reports, dashboards, forms, knowledge bases, service catalogs, and virtual agents work for the way they work.
ESM Software keeps each department's data separate and secure
Every department has highly sensitive data; they must ensure the strictest access controls. Enterprise Service Management segregates and secures each department's instance and data. Even if you're an organization-level admin, you still don't have access to their data unless explicitly granted. We mean it when we say we're Secure by Design.
Your Whole Organization. One Seamless Experience.
Facilities Service Management
Human Resources Service Management
Marketing Service Management
Legal Service Management
Finance/Payroll Service Management
Security Service Management
Get More on Enterprise Service Management Software
Do you find yourself asking…
IT Service Management (ITSM) focuses on all internal service management processes for IT, including design, delivery, management, and incremental improvement of these services.
Enterprise Service Management (ESM) takes the core components of service management for IT and extends the functionality beyond IT. It takes the applicable parts of ITSM processes and makes them available for other departments like HR, Facilities, Legal, etc. Now these departments can easily handle things like facilities work orders, HR employee changes, legal document reviews, and more. ESM also aims to standardize service delivery across the organization.
IT Service Management (ITSM) focuses on all internal service management processes for IT, including design, delivery, management, and incremental improvement of these services.
Enterprise Service Management (ESM) takes the core components of service management for IT and extends the functionality beyond IT. It takes the applicable parts of ITSM processes and makes them available for other departments like HR, Facilities, Legal, etc. Now these departments can easily handle things like facilities work orders, HR employee changes, legal document reviews, and more. ESM also aims to standardize service delivery across the organization.
Enterprise Service Management (ESM) to support digital transformation and streamline processes across the company
Service Desk
- Empower better delivery of services to non-IT business teams, such as HR, marketing, finance and others.
- Unify and improve collaboration between different departments and reduce errors and downtimes.
- Leverage a modern ticketing system using AI and automate monotonous and time-consuming tasks.