SolarWinds Service Desk vs. Ivanti Neurons
Stop wrestling with clunky, complex legacy software. SolarWinds Service Desk delivers a modern, AI-powered ITSM platform that is easy to use, fast to deploy, and transparently priced—no expensive consultants required.
Why IT Teams Choose SolarWinds Over Ivanti
Accelerate Your Time-to-Value
Go live in days, not months. SolarWinds is designed for rapid deployment and fast onboarding for new team members, with out-of-the-box utility. Ivanti often requires expensive professional services and lengthy implementation timelines to reach baseline functionality.
Unified Team Collaboration
Empower agents to swarm issues with a single, shared view of incidents, assets, and history. Analysts criticize Ivanti for lacking intelligent swarming and offering only basic coordination tools that keep teams working in silos.
Eliminate Hidden Costs
Avoid the shock of unexpected fees. SolarWinds offers predictable, transparent pricing with essential features included. Ivanti’s licensing is often complex and expensive, requiring additional costs for modules that should be standard.
Simplify Automation
Empower your team with a visual, no-code workflow builder. Ivanti often relies on heavy scripting and technical customization, creating a dependency on specialized developers to maintain or adapt the system.
Ready for a Service Desk that’s actually easy to use?
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See How They Stack Up
Ivanti Neurons | ||
|---|---|---|
Support | 24/7 Support | |
Configuration Management | ||
Intuitive UI & Experience | Legacy / "Clunky" | |
Rapid Setup & Deployment Time | Often Months (Requires Consultants) | |
Modern, Generative AI Capabilities | Limited / Inflexible AI | |
Transparent Pricing Model | Complex Licensing | |
Low/No-Code Configuration & Workflows | Requires Proprietary Scripting | |
Native & Unified Asset Management | Fragmented / Separate Modules | |
Customer Support | Responsive & Community-Backed | Inconsistent / Premium Cost |
FAQ: Questions, meet answers.
Is Ivanti better for large enterprises?
Is Ivanti better for large enterprises?
Not necessarily. While Ivanti positions itself for 'enterprise scale,' this often comes with unnecessary complexity and bloat. SolarWinds Service Desk scales effortlessly to support large organizations without the heavy administrative burden or 'legacy debt' associated with Ivanti.
How long does implementation take compared to Ivanti?
How long does implementation take compared to Ivanti?
SolarWinds Service Desk is built for speed, with most customers live in days or weeks. Ivanti implementations are notoriously lengthy, often requiring months of professional services to reach baseline functionality due to the platform's complexity. This ease of use is a benefit when getting new team members up-to-speed as well.
Do I need developers to customize SolarWinds?
Do I need developers to customize SolarWinds?
No. SolarWinds utilizes a no-code/low-code visual workflow builder, empowering IT generalists to create complex automations. Ivanti frequently requires technical scripting or developer resources to tailor the platform to your specific needs.
Why do users switch from Ivanti to SolarWinds?
Why do users switch from Ivanti to SolarWinds?
Users switch to escape Ivanti’s outdated interface, instability, and poor support. They choose SolarWinds for its modern ease of use, superior support ratings, and innovative AI that delivers immediate value.
Does SolarWinds have better AI features?
Does SolarWinds have better AI features?
SolarWinds Service Desk features 'AI by Design' with generative AI capabilities deeply integrated into the service desk. Ivanti’s AI features are often criticized for being limited, inflexible, and difficult to integrate into daily workflows.
Modernize IT Without the Complexity
Streamline operations with a platform designed for efficiency, stability, and speed.
Modern Incident Management
Modern Incident Management
Eliminate the friction of legacy tools. Users using Ivanti’s interface are met with a complex and clunky UI, slowing down ticket resolution. SolarWinds provides a consumer-grade, single-pane-of-glass experience that agents love, reducing training time and accelerating resolution.
Modern Incident Management
Eliminate the friction of legacy tools. Users using Ivanti’s interface are met with a complex and clunky UI, slowing down ticket resolution. SolarWinds provides a consumer-grade, single-pane-of-glass experience that agents love, reducing training time and accelerating resolution.
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