Switch to the cloud and accelerate your service management
Leave your on-premises setup behind and see how SolarWinds® Service Desk can unlock the full potential of your ITSM
Ready to make a move? We’re here to help.
Better understand what your business requires with the Maturity Model Matrix
Use the ITSM maturity model to assess your company’s help desk capabilities and needs, uncover gaps, and understand if a move to the cloud could empower your business with a smarter, more efficient service experience.
Help Desk versus Service Desk—Understanding the Key Differences
In IT support, ‘help desk’ and ‘service desk’ are often used interchangeably. However, these two functions are distinct, and understanding the differences can significantly impact how effectively an organization manages its IT services.
The True Cost of ITSM—On-Premises versus SaaS
For those using an on-premises help desk with a perpetual licensing model, shifting to a subscription-based SaaS solution like SolarWinds Service Desk might seem like a price increase at first glance, but you may be surprised by the reality of costs over time.
Start Shaping Your Journey to the Cloud
Assess your ITSM maturity, define migration goals, and evaluate integration, scalability, and cost requirements. This section of the migration guide helps determine if moving to the cloud aligns with your business objectives and long-term growth.
Assess your ITSM maturity, define migration goals, and evaluate integration, scalability, and cost requirements. This section of the migration guide helps determine if moving to the cloud aligns with your business objectives and long-term growth.
Next Feature:
Not just a systems change—it's a smarter upgrade
Moving to the cloud isn’t just about migration, it’s a chance to modernize and reshape your business by uniting teams, tasks, and knowledge on one seamless platform.
Modernize your ITSM experience
By simplifying navigation and reducing complexity, teams can resolve issues faster, improve collaboration, and deliver exceptional user experiences.
Imagine ITSM tools so intuitive, agents solve issues in a snap, and employees get help without the hassle. Faster resolutions, happier teams, and smiles all around—modern UX makes it happen.
Get to resolutions faster with AI and automations
Enhance employee experiences and save agent time with automation and AI-driven service management.
Maintenance, upgrades, and security requirements handled automatically
Ditch manual server upkeep. The Service Desk automates maintenance, upgrades, and security in the cloud. Efficiency, simplified.
Enable better solutions across the whole organization
Reducing the barriers that prevent your company from working together is crucial for success. Empower your teams to integrate systems and enable seamless collaboration across departments.
Provide proactive support with full asset visibility
Discover, track, and manage the assets powering your business with a full view of how they work together.
Provide high-quality services your employees expect
As your business grows, a good service management setup can help you deliver high-quality services by utilizing features that optimize workflows and boost efficiency.
Your security is our priority
Our cloud platform is powered by a secure and scalable infrastructure designed to safeguard your data, meet compliance standards, and grow with your organization’s needs. For detailed information on our security practices, certifications, and compliance frameworks, read more in the SolarWinds Trust Center.
Frequently Asked Questions
What are the key benefits of switching from Web Help Desk to Service Desk?
What are the key benefits of switching from Web Help Desk to Service Desk?
Switching to Service Desk offers numerous benefits, including a modernized ITSM experience, faster issue resolution through AI and automation, and seamless cloud-based management. With Service Desk, you can streamline workflows, improve collaboration across teams, and provide a more efficient and satisfying service experience for both employees and IT teams.
Will I still have access to my Web Help Desk data after migrating to Service Desk?
Will I still have access to my Web Help Desk data after migrating to Service Desk?
Yes, absolutely. Your organization retains full ownership of your Web Help Desk instance and all associated data after migrating to SaaS. As long as you maintain your instance, you will continue to have access to your data.
If I decide to start my Service Desk instance from scratch now, can I migrate data over later if I change my mind?
If I decide to start my Service Desk instance from scratch now, can I migrate data over later if I change my mind?
Yes, you can migrate data to Service Desk at any point, even if you initially choose to start with a fresh instance. SolarWinds Service Desk is designed to accommodate flexible migration paths. You can read more about migration options in Phase 4 of the migration documentation.
What kind of support will my organization receive during the migration to Service Desk?
What kind of support will my organization receive during the migration to Service Desk?
SolarWinds provides comprehensive support throughout your migration journey to SolarWinds Service Desk. From the initial assessment, planning, preparation, and migration phases, you’ll have access to detailed migration guides, 1:1 expert advice, and actionable steps to ensure a smooth transition. Additionally, SolarWinds offers resources like Getting Started Guides to help your team adapt quickly and effectively. Whether you’re a project manager, systems administrator, support agent, or executive sponsor, you’ll have the tools and support needed to manage the migration process with confidence.