Technicians | End Users | Price per License (Annual) |
|---|---|---|
1-5 | Unlimited | $533 |
6-10 | Unlimited | $524 |
11-20 | Unlimited | $517 |
21-30 | Unlimited | $507 |
31-40 | Unlimited | $492 |
41-50 | Unlimited | $473 |
51-75 | Unlimited | $444 |
76-100 | Unlimited | $417 |
101-250 | Unlimited | $389 |
251-500 | Unlimited | $357 |
501+ | Unlimited | $320 |
Secure, on-premises ticketing and asset management—no cloud dependency required.
Everything you need to know about Web Help Desk pricing and licensing.
SolarWinds® Web Help Desk® is sold exclusively as an annual subscription. Prices are per technician, per year. Volume discounts apply automatically based on license tier.
Pricing is based on the number of technicians (IT staff) who will use the system, not the number of end users submitting tickets. End users are always unlimited. The per-technician price decreases automatically as your technician count increases.
Web Help Desk is an on-premises solution. It runs entirely within your own infrastructure. There is no vendor access to your environment, no third-party cloud dependency, and no data leaving your network. This makes it the right choice for organizations with strict data residency or security requirements.
Yes. A free trial is available with full product access for 14 days, no credit card required. You can evaluate ticketing, asset management, automation, and reporting in your own environment before committing to a subscription.
Yes. All Web Help Desk subscriptions include automated asset discovery, hardware-to-ticket linking, asset lifecycle tracking, and software license management at no additional cost. There are no separate asset management modules to purchase.
All subscriptions include access to SolarWinds technical support, product updates, and the online customer portal. For enhanced support coverage and priority response, contact sales to discuss support plan options.