Change Management Tracking Software
with Web Help Desk
Simplify, automate, and control IT change management.
Integrate IT Ticketing With Change Management Tracking Software
IT ticketing management is an integral part of IT operations and change management. However, keeping track of tickets and change requests once they’re generated is only the first step. Since many IT team members are involved in the change management process, it’s easy for tickets to sometimes get lost in the shuffle.
SolarWinds® Web Help Desk® (WHD™) integrates IT ticketing with change management tools, so all operations are housed in one platform, leaving less room for error or change request loss. Tickets of all kinds can be created and linked via email and distributed appropriately. Stop relying on spreadsheets to assign tickets and track changes—leverage WHD capabilities to streamline change workflows and automatically manage, escalate as needed, and resolve tickets without worry.
Automate change request approval
Streamline the approval process with workflows as straightforward or as detailed as your business requires. Web Help Desk facilitates this by enabling panel voting alongside individual voting, allowing IT managers to quickly set up a Change Advisory Board (CAB) and specify the required approval levels.
This flexible approach helps teams meet specific criteria—such as requiring a minimum number of approvals for high-priority tasks—while ensuring the process remains efficient. Automated workflows assign tickets to the correct team members and send targeted email reminders to notify approvers of pending items, ensuring all necessary participants are involved without unnecessary delays.
Enable a Clear and Transparent Approval Process With Visual Tracking
The IT change management cycle works like a relay race: each team member needs to complete their part and hand off the responsibilities to the next person. With many steps involved, clear communication and visual tracking are essential for a smooth change management process.
WHD streamlines this by automatically assigning tickets to the right team members and sending real-time alerts if tickets go unaddressed. Dashboards let all IT staff see their position in the process and respond as needed. Escalating issues to other team members is simple, helping you avoid disruptions. Additionally, users gain visibility into parent–child task relationships and can batch resolve related issues, making it easier to clear the ticket queue faster.
Streamline and Support Risk Assessment and Impact Analysis
Change management tracking software streamlines risk assessment and impact analysis by centralizing all change requests, related assets, and documentation in one platform. WHD allows teams to evaluate potential risks by reviewing dependencies, affected systems, and the scope of proposed changes before implementation. Automated workflows and approval processes help ensure each change is thoroughly reviewed and authorized by the right stakeholders.
By maintaining clear audit trails and providing visibility into who and what will be impacted, the software helps organizations identify and mitigate risks early—minimizing disruptions, supporting compliance, and ensuring a smoother transition during change initiatives.
Get More on IT Change Management
Do you find yourself asking…
IT change management is an important part of IT service management (ITSM) and is often shaped by ITIL methodologies. A change refers to an event approved by management and carried out with minimal or acceptable risk to the current IT infrastructure. These changes update the status of one or more configuration items—such as software models or plans—and aim to increase business value. Changes to IT infrastructure can be driven by hardware or software updates, organizational shifts, new technologies, or configuration adjustments.
Organizations of any size need to effectively manage changes within their workflows. Change management in IT provides a structured and efficient way to introduce new measures, reducing both the number and impact of service incidents. For instance, software change management helps ensure methods, processes, and procedures are standardized for all types of changes, supporting efficient and timely implementation while balancing the need for change against its potential impact.
IT change management is an important part of IT service management (ITSM) and is often shaped by ITIL methodologies. A change refers to an event approved by management and carried out with minimal or acceptable risk to the current IT infrastructure. These changes update the status of one or more configuration items—such as software models or plans—and aim to increase business value. Changes to IT infrastructure can be driven by hardware or software updates, organizational shifts, new technologies, or configuration adjustments.
Organizations of any size need to effectively manage changes within their workflows. Change management in IT provides a structured and efficient way to introduce new measures, reducing both the number and impact of service incidents. For instance, software change management helps ensure methods, processes, and procedures are standardized for all types of changes, supporting efficient and timely implementation while balancing the need for change against its potential impact.
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