Dameware Remote Support

Remote control and systems management tools in one easy-to-use package

Starts at $365 per tech

No monthly fees, connect to unlimited end devices

Key Features

  • Features Overview
  • Fast and secure remote control
  • Anywhere, anytime remote assistance
  • Simplify Windows™ administration
  • Built-in remote admin tools
  • Deliver remote support from iOS and Android devices
  • Remotely manage Active Directory® environments
  • Export AD objects and system configs from remote computers
  • Centralized license and user account management
  • Multi-factor authentication
  • Remote access to sleeping and powered-off computers
  • Features Overview

    Remote administration software for end-user support and system troubleshooting from anywhere.

    Broaden support capabilities
    Go beyond the scope of Dameware® Mini Remote Control to provide more comprehensive end-user support
    Reduce time to resolution
    Leverage built-in system administration tools for even faster IT resolution
    Multi-platform access you need
    Quick and easy remote access to Windows, Mac OS® X, and Linux® computers
  • Fast and secure remote control

    Sometimes getting to the root of an IT issue involves going right to the source.

    Included within the solution is Dameware Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console.

    drs-window-linux-mac
  • Anywhere, anytime remote assistance

    IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network?

    Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet.

  • Simplify Windows™ administration

    IT admins have enough on their plates without having to make house calls for IT troubleshooting.

    Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.

  • Built-in remote admin tools

    As if IT issues weren’t bad enough, a total halt to productivity to resolve them might not be necessary with the right tools.

    Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.

  • Deliver remote support from iOS and Android devices

    IT admins are constantly on the go. Give them the tools they need to do their job effectively, no matter where they are.

    Use the Dameware mobile app to remotely access network computers from mobile devices.

  • Remotely manage Active Directory® environments

    Wouldn’t it be nice to be able to control who has access and who does not, and help the CEO gain access when he forgets his password?

    Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.

  • Export AD objects and system configs from remote computers

    Knowing how a group of computers is configured, and what software is actually being employed, could help you get to the bottom of some of your most troubling questions.

    Easily export AD properties, system configurations, and software information in .CSV or .XML formats.

  • Centralized license and user account management

    Going through disparate systems to manage accounts can be a major burden.

    Centrally manage your Dameware environment, user accounts and permissions, and simplify Dameware license management globally.

  • Multi-factor authentication

    Whether your security protocols or compliance initiatives require it, keeping your remote support system secure is a must. There is simply too much to lose.

    Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.

  • Remote access to sleeping and powered-off computers

    Don’t let non-responsive machines keep you from resolving IT issues.

    Remotely connect to out-of-band computers with Intel® vPro™ with AMT, Wake on LAN, and KVM support.

Next Feature:
See More Features +
See Less Features -

Key Features

Features Overview Remote administration software for end-user support and system troubleshooting from anywhere.
Fast and secure remote control
Sometimes getting to the root of an IT issue involves going right to the source. Included within the solution is Dameware Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console. drs-window-linux-mac
Close Feature
Anywhere, anytime remote assistance
IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network? Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet.
Close Feature
Simplify Windows™ administration
IT admins have enough on their plates without having to make house calls for IT troubleshooting. Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.
Close Feature
Built-in remote admin tools
As if IT issues weren’t bad enough, a total halt to productivity to resolve them might not be necessary with the right tools. Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.
Close Feature
Deliver remote support from iOS and Android devices
IT admins are constantly on the go. Give them the tools they need to do their job effectively, no matter where they are. Use the Dameware mobile app to remotely access network computers from mobile devices.
Close Feature
Remotely manage Active Directory® environments
Wouldn’t it be nice to be able to control who has access and who does not, and help the CEO gain access when he forgets his password? Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.
Close Feature
Export AD objects and system configs from remote computers
Knowing how a group of computers is configured, and what software is actually being employed, could help you get to the bottom of some of your most troubling questions. Easily export AD properties, system configurations, and software information in .CSV or .XML formats.
Close Feature
Centralized license and user account management
Going through disparate systems to manage accounts can be a major burden. Centrally manage your Dameware environment, user accounts and permissions, and simplify Dameware license management globally.
Close Feature
Multi-factor authentication
Whether your security protocols or compliance initiatives require it, keeping your remote support system secure is a must. There is simply too much to lose. Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.
Close Feature
Remote access to sleeping and powered-off computers
Don’t let non-responsive machines keep you from resolving IT issues. Remotely connect to out-of-band computers with Intel® vPro™ with AMT, Wake on LAN, and KVM support.
Close Feature

Dameware Remote Support is an industry favorite. Hands down.

Breaking rules. Nabbing accolades.
Dameware Remote Support

4/5 Overall

DameWare Earns High Marks from IT Pros
Research from

FAQ: Questions, meet answers.

  • Do I need DRS or MRC?
  • Do I need Dameware Central Server?
  • Does DRS require the use of an agent?
  • How is Dameware Remote Support licensed?
  • What does my purchase get me?
  • What are my yearly costs beyond the first year for this product?
See More See Less
  • Do I need DRS or MRC?

    Dameware Remote Support provides so much more for faster problem resolution.

    Dameware Remote Support (DRS) gives you the same abilities as Dameware Mini Remote Control (MRC) plus the added utilities.

    https://play.vidyard.com/jaQW2yT6r1537hVNMci5wh.jpg
  • Do I need Dameware Central Server?

    No, but it could provide a major benefit to Dameware admins.

    The Dameware Central Server is an optional centralized server component deployed with Dameware Remote Support designed for organizations with large IT departments or those that frequently need secure access to computers located outside of the firewall.

    https://play.vidyard.com/tJLVsqBuinVQvvXxxqdANN.jpg
  • Does DRS require the use of an agent?

    Yes, but not to worry...

    Although MRC requires the use of an agent, this does not require additional cost.

  • How is Dameware Remote Support licensed?

    DRS is licensed per IT admin or tech user.

    DRS is licensed per user, not per computer, and there are no additional fees for client agents installed by the program. This means there’s no limit on the number of end users which can be supported by this solution.

  • What does my purchase get me?

    Perpetual licensing and 24x7 support for the first year.

    Each SolarWinds product comes with one-year free maintenance, meaning you have the ability to upgrade to the latest license version of the product and utilize our expert support 24/7/365.

    https://play.vidyard.com/X27hD5fye3dbEgnLPrzrvs.jpg
  • What are my yearly costs beyond the first year for this product?

    Just a maintenance renewal.

    Dameware Remote Support requires an annual renewal fee for 12 months of 24/7 support and the ability to upgrade to the latest versions of the product released during your active maintenance period.

Next Question:

FAQ: Questions, meet answers.)

Do I need DRS or MRC?
Dameware Remote Support provides so much more for faster problem resolution. Dameware Remote Support (DRS) gives you the same abilities as Dameware Mini Remote Control (MRC) plus the added utilities. https://play.vidyard.com/jaQW2yT6r1537hVNMci5wh.jpg
Close FAQ
Do I need Dameware Central Server?
No, but it could provide a major benefit to Dameware admins. The Dameware Central Server is an optional centralized server component deployed with Dameware Remote Support designed for organizations with large IT departments or those that frequently need secure access to computers located outside of the firewall. https://play.vidyard.com/tJLVsqBuinVQvvXxxqdANN.jpg
Close FAQ
Does DRS require the use of an agent?
Yes, but not to worry... Although MRC requires the use of an agent, this does not require additional cost.
Close FAQ
How is Dameware Remote Support licensed?
DRS is licensed per IT admin or tech user. DRS is licensed per user, not per computer, and there are no additional fees for client agents installed by the program. This means there’s no limit on the number of end users which can be supported by this solution.
Close FAQ
What does my purchase get me?
Perpetual licensing and 24x7 support for the first year. Each SolarWinds product comes with one-year free maintenance, meaning you have the ability to upgrade to the latest license version of the product and utilize our expert support 24/7/365. https://play.vidyard.com/X27hD5fye3dbEgnLPrzrvs.jpg
Close FAQ
What are my yearly costs beyond the first year for this product?
Just a maintenance renewal. Dameware Remote Support requires an annual renewal fee for 12 months of 24/7 support and the ability to upgrade to the latest versions of the product released during your active maintenance period.
Close FAQ
See More See Less
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What is remote support software?
definition
Remote support software allows you to connect to remote servers and PCs, while leveraging systems management tools, to enable remote IT administration, support, and troubleshooting.

Select a license

Choose a license for Dameware Remote Support Starts at $365

DameWare Remote Support is licensed per user, not per computer, with no additional fees for client agents installed by the program. The number of licenses required must correspond with the actual number of people that use the software. For example, if there are 10 technicians that will be running the software and connecting to 10,000 remote machines, a 10-user license is required.

Each user license allows for three separate installations (for example: desktop, laptop, and home computer). A user installing in three separate locations will still be covered under the license provided that they are the only person running the software on those additional machines.

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