Remote Support Tool for Android and iOS Mobile Devices
Connect to end users to provide mobile remote support
Provide support from your mobile device
Dameware® Remote Support now includes Dameware Mobile, a mobile application that brings the Dameware award-winning remote control features to your Android and iOS devices.
- Access Windows computers from Android or iOS devices
- Support desktops, laptops, and servers from anywhere
- Share end-users’ screens during support sessions
Mobile remote desktop for Windows from Android and iOS devices
Dameware Mobile lets you remotely control Windows computers from your Android device, iPhone, or iPad via the Dameware proprietary protocol. The remote control tool included in the Dameware Mobile is the same desktop remote control mechanism used in the desktop versions of Dameware Remote Support and Mini Remote Control. This protocol provides a better support platform than simple RDP connections because it allows IT pros and end-users to share the desktop screen during remote support sessions.
Intuitive mouse, keyboard, and hotkey controls for mobile
Managing remote systems with the Dameware mobile remote desktop software is simple thanks to its easy-to-use interface. Dameware Mobile’s virtual mouse allows users to double-click on objects, files, and folders on the end-user’s system. The virtual mouse can also be used to right-click or drag-and-drop items. A keyboard complete with Start, Esc, and Ctrl buttons can be accessed easily with one tap to the user interface. Dameware Mobile also includes hotkeys for opening a command prompt, Ctrl-Alt-Del, and zooming in or out to get a better view of the end-user’s desktop.
Convenient access to frequently used computers and credentials
Dameware Mobile lets you add laptops, desktops, or servers to a Favorites list for quick and easy access to frequently used computers. Recently accessed computers can also be reached from a list of recent connections. Dameware Mobile allows you to save connection details including login credentials for each computer you access, making it easy to reconnect to computers you have accessed in the past.
Remote desktop from Android, iPhone, or iPad
Dameware Remote Support includes the Dameware Mobile Gateway service, which allows remote connections to Windows computers on your network from Android and iOS devices. The Dameware Mobile Gateway service can be configured on a server that is placed in a DMZ, internet-facing, or accessible through a VPN connection. Remote sessions initiated from mobile devices are controlled by the Mobile Gateway service, for safe connections through a server that you control.
Get More on Remote Support
Do you find yourself asking…
Easily improve your mobile device management remote control. When you’ve installed the Central Server through Dameware® Remote Support (DRS™) Android or iOS, you can then install, configure, and utilize the Mobile Gateway component. This feature allows you to make connections from a mobile device, including an iOS or Android device, to computers within your firewall.
This remote control mobile phone proxy also enables you to connect to end users working outside the network via a safe over-the-internet remote session. Additionally, users can send a remote connection link, which, when opened and accepted, will provide mobile device management remote control without having to set up a VPN.
For on-call techs, using a remote control Android phone to provide IT support lets you quickly make connections to computers for troubleshooting no matter where you are. And with this remote control mobile phone option, you’re not tied to your laptop.
To get started with Dameware Mobile Gateway for mobile device management remote control, download the app on your smartphone and walk through the connection based on the necessary settings.
Change remote control mobile phone configurations as needed. You can change what Dameware allows in terms of the number of concurrent mobile client connections. The default is 100, but you can raise this number to 250 maximum if you expect more than 100 technicians to work on end-user support simultaneously. You can also adjust this number as low as five, which prevents your team from starting more than five sessions at a given time.
The mobile client idle time is adjustable, with a minimum of one minute, determining how quickly an idle client session will be automatically closed. A shorter time is recommended for security reasons.
For companies using remote control Android phones or iOS phones, this option for mobile device management remote control provides several IT support features.
DRS comes with built-in remote control mobile phone tools allowing you to:
- Start, stop, and restart Windows services
- View and stop Windows processes
- View and clear Windows event logs
- Run custom scripts
- Edit and modify registries
- Copy and delete files
- Manage disks, shares, peripherals, and more
- Remote control mobile phones
- Remote control Android phones
- Remote control for tablets
- Remotely manage all Android devices
Easily improve your mobile device management remote control. When you’ve installed the Central Server through Dameware® Remote Support (DRS™) Android or iOS, you can then install, configure, and utilize the Mobile Gateway component. This feature allows you to make connections from a mobile device, including an iOS or Android device, to computers within your firewall.
This remote control mobile phone proxy also enables you to connect to end users working outside the network via a safe over-the-internet remote session. Additionally, users can send a remote connection link, which, when opened and accepted, will provide mobile device management remote control without having to set up a VPN.
For on-call techs, using a remote control Android phone to provide IT support lets you quickly make connections to computers for troubleshooting no matter where you are. And with this remote control mobile phone option, you’re not tied to your laptop.
To get started with Dameware Mobile Gateway for mobile device management remote control, download the app on your smartphone and walk through the connection based on the necessary settings.
Change remote control mobile phone configurations as needed. You can change what Dameware allows in terms of the number of concurrent mobile client connections. The default is 100, but you can raise this number to 250 maximum if you expect more than 100 technicians to work on end-user support simultaneously. You can also adjust this number as low as five, which prevents your team from starting more than five sessions at a given time.
The mobile client idle time is adjustable, with a minimum of one minute, determining how quickly an idle client session will be automatically closed. A shorter time is recommended for security reasons.
For companies using remote control Android phones or iOS phones, this option for mobile device management remote control provides several IT support features.
DRS comes with built-in remote control mobile phone tools allowing you to:
- Start, stop, and restart Windows services
- View and stop Windows processes
- View and clear Windows event logs
- Run custom scripts
- Edit and modify registries
- Copy and delete files
- Manage disks, shares, peripherals, and more
- Remote control mobile phones
- Remote control Android phones
- Remote control for tablets
- Remotely manage all Android devices