Remote Desktop Access to iOS Devices

Dameware Remote Everywhere (DRE) makes it easier to create new remote connections to iOS or Mac devices and allows technicians to use iOS devices to provide support.

For end users on iOS, once both devices have been properly configured for remote access, support technicians can easily access and view iOS mobile devices to support end users through chat and file transfer.

Technicians can also use the Dameware iOS mobile application to control end user workstations, whether Windows, Mac, or Linux. When the remote session begins with a remote PC or Mac device, the DRE Remote Viewer is designed to open automatically, providing you with general information about the support request details and the target device’s operating system, specs, and resource usage. A chat window also allows you to communicate directly with the end user for the duration of the session.

The Session menu includes tools and features useful during remote connection session while technicians carry out their work. DRE allows you to record the remote support session for documentation, auditing, or other later review, and the screenshot function will save the screen displayed on the target device as a JPEG file. Under the Interactions menu, technicians will also find options to initiate VoIP calling, enabling them to speak directly with end users to prevent misunderstands or miscommunications, while the Password Secrets Vault and Secure Notes options allow for quick retrieval of authorized login credentials and confidential notes about the support ticket and services delivered during the session. The Connection Details button will provide you with metadata about your remote session, as well.

If network traffic or device capacity is an issue, the Remote Desktop tab in the viewer allows you to modify the size, color configuration, and other visualization options of the screenshare portion of the remote session. Reducing the display size to a specific percentage also decreases the bandwidth required by the support session, which can significantly improve the quality of the connection. Color modes may also be optimized for low bandwidth connections.

Other DRE tools include: keyboard mapping to confirm characters input locally are properly translated to the target device; a blank screen toggle to guarantee the privacy and security of both the end user and the operations carried out during the session; the ability to lock the remote Mac device from the Agent side; printing access and configuration for the target device; full, partial, or disabled clipboard synchronization; and the ability to induce automatic session timeouts after a set period of inactivity elapses.