Documenting issues and steps with screenshots of remote workstations is a critical part of the support process, but taking screenshots can be tedious or impractical without the right remote desktop software. With the remote desktop tools in DRE, taking screenshots is designed to be as easy as a click of a button, allowing technicians to take screen grabs from any session with a click of the toolbar. Screenshots are also saved directly to the local desktop in a preferred location.
A key function of remote desktop software is the ability to limit end-user action to prevent errors. DRE can help by allowing technicians to lock the end user’s keyboard and mouse functions while ensuring technicians have full access and functionality within the remote session. You can also enable the “Blank Monitor” option to perform hidden troubleshooting. Additionally, DRE includes features to improve administrative remote control, such as PowerShell and System CMD shell functionality, the ability to force reboot and reconnect, and options for defining user access.
Troubleshooting on a remote user’s workstation should feel as fast and straightforward as working on your own device. DRE allows technicians to use the Ctrl-Alt-Delete keyboard combination on a remote computer with just a click of a button. This handy command allows you to switch between users, launch Task Manager to terminate an application task, or reboot an operating system. DRE is designed to allow techs to more easily use Windows commands to gain immediate control and perform faster, more effective remote desktop troubleshooting.
Dameware Remote Everywhere
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