Help Desk Essentials Pack

Save time, money, and resources by automating and simplifying help desk and IT support tasks

Why Bundle?

Simplify IT Service Management
The integration of Web Help Desk^™ and Dameware^® Remote Support enables you to simplify ITSM from ticket request to resolution.
Accelerate Support Delivery
Remove the need to manually manage support tickets and start using remote access to address problematic end-user machines and IT systems for faster troubleshooting.
Improve Customer Satisfaction
Respond to tickets quickly with remote support capabilities, and track and measure technician performance to continuously improve customer satisfaction.

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Fully functional for 14 days

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Fully functional for 14 days

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See What's Included in Help Desk Essentials Pack

This chart provides a sample of the key features enabled by this combined solution.

	Dameware Remote Support	Web Help Desk	Help Desk Essentials Pack Includes: Dameware DRS, WHD Download Free Trial Fully functional for 14 days Email Link To Trial Fully functional for 14 days
Centralized ticketing and incident management
IT asset management (ITAM) with automated discovery and centralized inventory
Built-in knowledge base for self-service
IT change management and customizable approval workflows
Reporting, SLA alerts, and customer surveys
Remote control Windows^®, Mac OS^® X and Linux^® systems
Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session
Remote access to support end-users outside the firewall

Key Features

Dameware Remote Support
Web Help Desk

Fast and secure remote control
Anywhere, anytime remote assistance
Simplify Windows administration
Built-in remote admin tools
Deliver remote support from iOS and Android devices
Remotely manage Active Directory environments
Export AD objects and system configs from remote computers
Centralized license and user account management
Multi-factor authentication
Remote access to sleeping and powered-off computers

Sometimes getting to the root of an IT issue involves going right to the source.

Included within the solution is Dameware Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console.

Sometimes getting to the root of an IT issue involves going right to the source.
Included within the solution is Dameware Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console.

Automate ticketing management
Centralize your knowledge management
Meet your SLAs
Relational ticket association to simplify project and task management
Native integration with Active Directory and LDAP
Measure customer satisfaction
Integrate with 3rd-party tools for IT asset management
Automated email-to-ticket conversion
FIPS 140-2 compatibility and security
Maintain your asset inventory
Control change management
Employ robust reporting and monitoring

Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error.

Automate service request management through ticket creation, assignment, routing, and escalation.

Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error.
Automate service request management through ticket creation, assignment, routing, and escalation.

WHD Datasheet

DRS Datasheet

WHD Overview

DRS Overview

WHD User Guide

DRS User Guide

FAQ: Questions, meet answers.

Why add Dameware Remote Support to Web Help Desk?

Combined, the two enhance help desk and tech admin efficiency.

In just one click, launch a Dameware Remote Support session from Web Help Desk IT tickets or the IT asset inventory.

Why add Web Help Desk to Dameware Remote Support?

The two work together to help you quickly identify and resolve issues.

Create a new Web Help Desk ticket directly from the Dameware remote session. You can also save remote session metadata, including duration, chat history, and screenshots back to the IT ticket to further assist in troubleshooting and escalations.

Is maintenance included with purchase?

Maintenance is free for one year.

SolarWinds licensed products include a year of free maintenance, starting from the date of purchase. Annual maintenance can be purchased at a fraction of the list price.

Discover the benefits

Do you offer training?

Absolutely! We’re here to help.

Our Success Center offers a variety of resources to help you get started using Help Desk Essentials. You get in-depth documentation, help with installation and configuration, a library of training videos, and regularly scheduled training classes. We have everything you need to get started and ramp up quickly.

Visit the Success Center

Do you offer technical support?

In-house tech support is only a call or click away.

We offer excellent, in-house technical support from professionals whose goal is to help you solve your issue in one phone call. Beyond this, THWACK^®, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk and Dameware Remote Support users.

Join 130,000+ IT pros on THWACK

Take the Next Step

Download Free Trial

Fully functional for 14 days

Email Link To Trial

Fully functional for 14 days

Buy Now

Let's talk it over.

Contact our team. Anytime.

Help Desk Essentials Pack

Save time, money, and resources by automating and simplifying help desk and IT support tasks

See What's Included in Help Desk Essentials Pack

Key Features

Sometimes getting to the root of an IT issue involves going right to the source.

IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network?

IT admins have enough on their plates without having to make house calls for IT troubleshooting.

As if IT issues weren’t bad enough, a total halt to productivity to resolve them might not be necessary with the right tools.

IT admins are constantly on the go. Give them the tools they need to do their job effectively, no matter where they are.

Wouldn’t it be nice to be able to control who has access and who does not, and help the CEO gain access when he forgets his password?

Knowing how a group of computers is configured, and what software is actually being employed, could help you get to the bottom of some of your most troubling questions.

Going through disparate systems to manage accounts can be a major burden.

Whether your security protocols or compliance initiatives require it, keeping your remote support system secure is a must. There is simply too much to lose.

Don’t let non-responsive machines keep you from resolving IT issues.

Sometimes getting to the root of an IT issue involves going right to the source.

IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network?

IT admins have enough on their plates without having to make house calls for IT troubleshooting.

As if IT issues weren’t bad enough, a total halt to productivity to resolve them might not be necessary with the right tools.

IT admins are constantly on the go. Give them the tools they need to do their job effectively, no matter where they are.

Wouldn’t it be nice to be able to control who has access and who does not, and help the CEO gain access when he forgets his password?

Knowing how a group of computers is configured, and what software is actually being employed, could help you get to the bottom of some of your most troubling questions.

Going through disparate systems to manage accounts can be a major burden.

Whether your security protocols or compliance initiatives require it, keeping your remote support system secure is a must. There is simply too much to lose.

Don’t let non-responsive machines keep you from resolving IT issues.

Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error.

Don’t waste time responding to repetitive, run-of-the-mill questions.

Breaching your SLA could spell disaster for your business.

Issues involving multiple tickets should be managed in lockstep to avoid chaos.

Your service management software holds a wealth of information. Don’t let it get into the wrong hands.

Good end-user support means staying on top of customer satisfaction and how your team performs.

The hardware, software, and other IT assets supporting your business are ever expanding. How will you keep up?

Manually generating tickets takes time away from the real problem at hand - resolving end-user issues.

Depending on the industry you serve, the data and systems service organizations you interact with can vary in terms of their sensitivity.

Managing the use, availability, and health of IT assets, and tracking this over time, is a major undertaking, especially as your business’ IT footprint grows.

Checks and balances makes service management feasible.

Tracking the progress and performance of your support team is critical for meeting end-user expectations and other requirements.

Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error.

Don’t waste time responding to repetitive, run-of-the-mill questions.

Breaching your SLA could spell disaster for your business.

Issues involving multiple tickets should be managed in lockstep to avoid chaos.

Your service management software holds a wealth of information. Don’t let it get into the wrong hands.

Good end-user support means staying on top of customer satisfaction and how your team performs.

The hardware, software, and other IT assets supporting your business are ever expanding. How will you keep up?

Manually generating tickets takes time away from the real problem at hand - resolving end-user issues.

Depending on the industry you serve, the data and systems service organizations you interact with can vary in terms of their sensitivity.

Managing the use, availability, and health of IT assets, and tracking this over time, is a major undertaking, especially as your business’ IT footprint grows.

Checks and balances makes service management feasible.

Tracking the progress and performance of your support team is critical for meeting end-user expectations and other requirements.

FAQ: Questions, meet answers.

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