Reaching Your Users Where They Are—Request Service From Your Collaboration Tools

When your users need help, it shouldn’t matter where they are or what tools they use to engage; it needs to be quick, simple, and effective. Businesses have increasingly embraced Microsoft Teams^® and Slack^® as communication tools. In fact, in 2022, Microsoft Teams and Slack had 270 million and 18 million active users, respectively. Due to the widespread usage of these collaboration technologies, it’s essential to reach end users where they choose to complete their work for convenience and increased productivity.

With SolarWinds^® Service Desk, whether you’re on a mobile device, leveraging chat, or using our self-service portal, help is at your fingertips. During this session, we’ll show you how to utilize Microsoft Teams and Slack with SolarWinds Service Desk.