Effortless ITSM: Save Hours per Ticket With SolarWinds Service Desk

Save time, reduce stress, and deliver exceptional service with ease

Publish Date: 10/20/2025
Webcast
52:43

Join us for the Episode 3, Effortless ITSM: Save Hours per Ticket With SolarWinds Service Desk webcast.

This session goes beyond theory to give you concrete, in-product strategies that dramatically reduce time spent per ticket—without sacrificing quality or control. We'll walk through high-impact workflows, AI-powered automations, and smart configurations that cut down resolution time, eliminate repetitive tasks, and keep agents focused on what matters most.

You’ll learn how to:

  • Automate smarter: Use intelligent workflows and rules to triage and route tickets instantly
  • Eliminate redundant effort: Tap into AI, dynamic forms, and self-service to reduce back-and-forth
  • Surface what matters: Leverage asset and knowledge integration to accelerate decision-making and resolution
  • Design once, reuse often: Build modular automation and templates that scale across teams and request types

Fill out the form to view the webcast now.

Select Country

SolarWinds respects your privacy. Choosing to click the button below means that you agree to the SolarWinds Privacy Policy.

Featured in this Resource
Like what you see? Try out the product.
Service Desk

A modern IT service management (ITSM) solution to eliminate barriers to employee support services.

Start Free TrialFully functional for 30 days

More resources similar to this

The 5 Essential IT Tools You Need Today

Do you know what basic software your small business needs? We’ve found through our research that many small- to medium-sized businesses don’t quite know what software they need in order to get their IT shop up and running. You may have one or two tools but not be quite sure what is needed from there. Watch this Webcast for expert advice on what basic software you need to get your small or one-man IT shop up and running.

View Webcast

College Simplifies IT Asset Management and Streamlines Workflows Using Samanage ITSM Software

Holy Cross was using an IT service desk product from CA Technologies, a companion product to its Unicenter network monitoring system. At the time when it was selecting a service desk product, it chose the CA product because it was bundled with the larger system. “We moved off Unicenter many years ago but continued to use service desk for IT help desk tracking,” said Ellen Keohane, chief information officer at Holy Cross.

View Case Study

Optimize ITSM Efficiency with SLA Driven Service Management

In this free eBook, you’ll discover how IT service providers use service level agreements (SLAs) to prioritize IT service delivery.

View eBook

Big Brothers Big Sisters of America Unifies Nationwide IT and Cuts Resolution Time by 40% With SolarWinds Service Desk

Big Brothers Big Sisters of America unified nationwide IT and cut resolution time by 40% with SolarWinds Service Desk. They replaced disparate tools to gain visibility, centralize support, and provide faster, proactive service for thousands of users.

View Case Study