From Code to Control: A Practical Guide to Unifying Change and Incident Management

It is the scenario every IT leader dreads: a critical service is down, customers are impacted, and the first question is, "What changed?". When deployment tracking and incident response are siloed, you create dangerous blind spots that lead to longer outages and increased risk of failure.

This whitepaper provides a practical blueprint for unifying these critical functions on a single ITSM platform. Download the guide to learn how to move from reactive firefighting to proactive control by:

• Standardizing Deployment Requests: Creating a complete audit trail that captures non-negotiable details like commit SHAs
• Implementing Gated Approvals: Preventing unauthorized changes via mandatory workflows
• Automating Incident Response: Triggering alerts and dedicated channels the moment a high-severity issue occurs
• Mandating Post-Incident Reviews: ensuring institutional knowledge is converted into organizational strength