State of ITSM Report 2025: Measuring the AI Effect on Resolution Efficiency
Real-life data insights showing trends in service desk software for ITSM
A performance gap is emerging across the IT service management (ITSM) landscape, separating teams that have adopted generative AI from those who haven't. But how wide is this gap, and what is the real-world return on investment for those who have made the leap? Our 2025 State of ITSM report provides data-driven answers, showing how reclaiming hours per incident translates into improved team efficiencies. Download the report to get exclusive insights and benchmark your team against the new AI efficiency divide.
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