The SolarWinds Service Desk Incident Automation Cookbook

20 Ready-to-Use Recipes to Automate Your Service Desk

Automation is no longer optional; it’s the engine of the modern service desk. This eBook delivers 20 ready-to-use automation recipes you can implement today in SolarWinds Service Desk, organized across three tiers: Core ITSM, Enterprise Service Management, and Advanced Process Automations.

Based on data from a recent SolarWinds State of ITSM Report, teams using automation resolve incidents up to three hours faster, cut missed SLAs in half, and close tickets in 19 hours on average versus 29 hours for those without automation. Each recipe includes a plain-language explanation of why it helps and step-by-step implementation instructions. Whether you’re just getting started or getting ready to layer in generative AI, this cookbook gives you the playbook to eliminate manual work and reclaim your team’s time.

Fill out the form to view the eBook now.

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