Watch this video and learn about request types in the Web Help Desk® software. Request types determine the fields on the ticket and where the ticket is routed.
Featured in this Resource
Like what you see? Try out the product.
Web Help Desk
Affordable Help Desk Ticketing and Asset Management Software.
Watch how you can use the advanced search function to quickly display detailed data about your tickets, assets, and clients. This video also show how to add a widget to the dashboard.
Installing Web Help Desk in FIPS Compatible Cryptography Mode
This video will show you how to install the Web Help Desk® software in FIPS compliance mode and how to configure your environment, such as database and Windows server.
Parent-Child Relationships: Setting Up a New Employee
In this video you will learn how you can set up a new employee in the Web Help Desk® software using the Parent-Child Relationship, Tasks, and Action Rules features.
IT Change Management with SolarWinds Web Help Desk
Learn how to work with the built-in IT asset management features of the SolarWinds Web Help Desk software. In this video, you will learn how to set up a change request using an automated approval process