SolarWinds Service Desk Features
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Unified. Proactive. Automated.Read eBook
Modern IT generates more signals that teams can interpret. This eBook explains how leading organizations reduce cognitive overload by unifying operational context, reducing alert noise, and introducing safe automation across hybrid and multi-cloud environments.
The SolarWinds Service Desk Incident Automation CookbookRead eBook
Get 20 ready-to-use automation recipes for SolarWinds Service Desk, covering triage, routing, SLA management, and more to reduce resolution times and eliminate manual work.
Be Prepared for Microsoft License Auditing
Make it easier to prepare for a potential Microsoft license audit with automatic software inventory updates.
Benchmarking
Focus on important metrics to continuously improve operations.
Configuration Management Database Software (CMDB)
Get comprehensive visibility into your organization’s technology infrastructure.
Dashboards
Gain more visibility into your service desk with real-time dashboard views.
Employee IT Self-Service Portal
A one stop shop to submit, search for, or connect with an agent.
Enterprise Service Desk
Learn how service desk solutions are typically used in an enterprise environment.
Enterprise Service Management (ESM)
Optimize your digital transformation by adapting service management practices for your evolving work environment
Hardware Inventory Management
Easily understand hardware location, configuration, and usage.
Help Desk Knowledge Base
Provide a consolidated database of articles and solutions for easy reference.
IT Asset Discovery
Automatically update your asset and technology inventory.
An ITSM solution that understands what it takes to successfully manage your employee services.
Service Desk
- Full ITIL suite (incident, problem, change, release) paired with customizable automation
- Automated asset discovery with integrated CMDB for real-time impact on technology and services
- Powerful service catalog workflow engine and a user-friendly service portal
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Fully functional for 30 days