Service Desk Chat
Give your employees the ability to instantly interact with your service desk through a help desk chat with virtual or live agents for faster time to resolution.
Improve Agent Efficiency
Provide a Better Employee Experience
Easy to Implement, Configure, and Manage
Increase Collaboration and Flexibility With Microsoft Teams or Slack Integrations
The SolarWinds Service Desk integration with Slack and Microsoft Teams enables users to automate workflows, reduce app hopping, and request and receive service from within the communication channels you’re already using. The ChatOps integration has all the core functionality you rely on, allowing users to seamlessly open and view tickets, add comments, or resolve tickets. This improves issue resolution times, helps ensure service-level agreements (SLAs), and allows organizations to achieve higher value from existing investments at no additional cost.
Looking for an On-Premises Help Desk system?
Try Web Help Desk. It’s our affordable and safe AI-powered Help Desk Ticketing Software and Asset Management Solution.
A ticketing system designed to automate user service request management from ticket creation, assignment, routing, and escalation.
Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs.
Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues and troubleshooting needs.