Upgrade to Premier SolarWinds Service Desk
Unlock the full potential of your service management teams with Premier Features from SolarWinds® Service Desk
Current customers, please reach out to your account owner or contact sales to request a 14-day free trial of Premier Features
Step into a new generation of lightning-fast ITSM
SolarWinds Premier features are specifically tailored to the way IT departments accomplish their day-to-day tasks, ensuring agents' workflows and resolution processes are intuitive and user-friendly
Smarter support with less effort
Empower agents to be more decisive and responsive, helping to reduce overall workload while improving the accuracy and consistency of resolutions.
Happier teams, more satisfied users
Simplifying and streamlining workflows for agents decreases resolution times and creates better experiences for all employees.
Transform IT into a growth engine
Help make missed SLAs a thing of the past, keeping employees online and accelerating business growth.
Top four reasons to move to Service Desk Premier
Meet SolarWinds AI: the ultimate service desk sidekick
Built on the SolarWinds foundation of AI by Design, these capabilities are an incredible helping hand for IT service management teams (ITSM). They use generative features directly within an agent's workflow to drastically reduce manual and repetitive tasks, leading to empowered, high-performing teams and processes.
See the connections and get to the root cause faster with the power of a visual CMDB
SolarWinds Service Desk's visual confirmation management database (CMDB) provides a clear, graphical view of the organization's IT infrastructure, revealing asset relationships, dependencies, and configurations. This intuitive approach helps teams more quickly identify issues, minimize downtime, and manage changes across all affected devices.
Drive efficiency and help ensure accurate remediation with Runbooks
Help eliminate confusion about the next steps by outlining every task, approval, and notification needed to resolve incidents. Runbooks encourages agents to follow approved processes for common and critical incidents, helping to improve efficiency and reduce errors. Runbooks can be written manually or generated with the assistance of SolarWinds AI.
Support your employees wherever they work best with Live Chat on Microsoft Teams and Slack
Leveraging our Virtual Agent integration with Microsoft Teams and Slack, users can work to resolve tickets faster on their own. They can connect to a live service desk agent directly in their favorite chat program when an answer is uncovered.
Map Your ITSM Journey With SolarWinds Maturity Model
Audit your current processes and plan for the future with our ITSM Maturity framework.
- Isolate the challenges you're facing as well as actions to help solve them
- Use the matrix to track your current state of ITSM maturity
- Understand and plan what aspects of service management you want to progress
Resolve more issues, faster with SolarWinds Service Desk Premier
Current customers, please reach out to your account owner or contact sales to request a 14-day free trial of Premier Features