As one of the most reviewed, highest rated IT service management solutions on the market, we pride ourselves on the service we can provide to ensure you can make the most out of our service desk. With thousands of Service Desk (formerly known as Samanage) reviews across many directories, we’ve curated it all here to ensure you can easily see how committed we are to your success—with the references to back it up!
The way the tickets and menus are set up, make navigating the dashboard (and other screens) a breeze. You can easily assign a user, a state, and a requester to a ticket, as well as communicate any needed information through the ticket system as well. Also their support is amazing!
Great ITSM alternative to the big guys, with all the same features, without the price tag. They offer a full feature trial and will help you with a PoC. Great value, positive ROI and superior TOC. Have a look at this one!
From the first inquiry for product to our implementation of it, their sales and support team were very responsive and attentive to the needs of my organization. Even aver implementation we had a dedicated team for a couple hours a week to get everything set just right so we could be up and running in as little time as possible.
The Workflow engine is great and they are in the process of making it even better. The Asset management portion functions smoothly and the utility was easy to push out via GPO. The setup of the product is what sells it. Very easy to setup every function, very intuitive and not a taxing process as some can be.
This is a great ITSM. They have a lot of the features of the big name systems but without the high cost. If you are looking for an ITSM that will get the job done here it is. While it does not have all the expanded features of some of the big systems it has asset management, change management, incident management and a service catalog which is all you really need to get started.
There’s not a single questionable function in this tool which might be underused or not evaluated for what it is. Everything is working very good, the integration and further operating simplicity is beyond description. Perfect product indeed.