ITSM Dashboards

with Service Desk

See what matters most across your service desk in real time. SolarWinds Service Desk dashboards give you instant visibility into tickets, SLAs, and performance, helping you act on what's happening now and learn from what happened last week.

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Fully functional for 30 days
Keep your team informed
Customize your dashboards
Track critical ITSM metrics

Keep Your Team Informed

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Build dashboards around the ITSM metrics that matter for your teams — from open incidents and SLA compliance to agent workload and resolution times. Share a customizable, real-time ITSM dashboard across teams and leadership to keep everyone aligned on performance, priorities, and bottlenecks to continuously improve the business.
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Fully functional for 30 days
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Customize your Service Desk Dashboards

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Every role has different priorities. Service Desk helps each team member build a personal dashboard for their workflow — from ticket queues and service requests to upcoming changes and more. Choose from over 90 widget types and arrange them easily with drag-and-drop functionality. Then, apply filters so agents, managers, and executives each get exactly the visibility they need.
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Fully functional for 30 days
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Track critical ITSM metrics

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Create dedicated dashboards for operational focus areas: incident management, change tracking, SLA performance, asset monitoring, and more. Configure widgets to surface the KPIs that help drive your decisions, then group related metrics for a cross-functional view of service health across the organization.
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Fully functional for 30 days
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Learn more about Service Desk Dashboards

Do you find yourself asking...

  • A dashboard in SolarWinds Service Desk provides a customizable, real-time view of key ITSM metrics, including incidents, service requests, and SLA compliance. It helps monitor the efficiency of ITSM processes by identifying trends and addressing bottlenecks. With frequent updates, dashboards provide real-time performance insights, enhancing service delivery and customer satisfaction. ITSM dashboards play a key role in analyzing your team's performance, identifying gaps, and increasing overall productivity.

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Service Desk

Try Web Help Desk. It’s our affordable and safe Help Desk Ticketing and Asset Management Software.

  • Save costs and enable a high-performing, efficient IT service desk

  • Automate the management of user service requests, from creating requests to assigning, routing, and escalating to specific individuals

  • AI-powered incident management capabilities automatically link incidents to the relevant CCIs for more efficient resolution.

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