Choose the plan that’s right for you
Simple, scalable pricing for every stage of your service management journey
Essentials
Starts at:
$39
- Incident Management
- Knowledge Base
- Service Portal
- Asset Management
- Service Catalog
- Change Management
- CMDB
- Service Level Agreement (SLA)
- Groups
- Custom Roles
- Internationalization
- Multi-Factor Authentication (MFA)
- Real-time 24/7 Live Chat Support
- Light & Dark Mode
Advanced
Starts at:
$79
Includes everything in Essentials, plus:
- Custom Fields and Forms
- Advanced Automations
- Runbooks
- Virtual Agent
- AI-Generated Resolution Summaries
- Enterprise Service Management (ESM)
- Network Discovery
- Contract Management
- License Compliance
- Change Templates & Workflows
- Response Templates
- Scheduled Reports
- Audit History
- Data Masking
- API Access
- Chat, Phone and Email Support
Premier
Starts at:
$99
Includes everything in Essentials and Advanced, plus:
- AI Incident Summaries
- AI-Guided Incident Solutions
- Intelligent Incident/Problem Linking
- AI-Generated Responses
- AI-Generated Resolution Summaries
- AI-Generated Runbook Drafting
- Visual CMDB and Dependency Mapping
- Sandbox
- Virtual Agent Premier
- Data Masking Premier
- Up to 1,500 API Calls/User/Minute
- Onboarding Services
All of our Service Desk Plans include:
Unlimited Requestors
Support any number of employees with your agent licenses
Email and Community Support
Get product support over email and from IT pros like you on the SolarWinds Thwack community
Product Updates
We continuously keep all customer instances up-to-date
Annual Billing
Subscription fees are billed annually at the start of your contract
FAQ: Questions, meet answers.
How does the free trial work?
How does the free trial work?
When you sign up for a free, 30-day trial you get unlimited access to the Premier package and can evaluate Service Desk in your organization. At the end of the trial you can subscribe to any package that fits your needs and select the number of agents and devices you need to support.
Can I trial Service Desk and Asset Management together?
Can I trial Service Desk and Asset Management together?
The trial includes full, unlimited, unrestricted access to both solutions.
What happens after the trial ends?
What happens after the trial ends?
You can upgrade to a paid subscription for Service Management and/or Asset Management. If you chose to upgrade, all information and data from the trial will remain in your account; if you do not upgrade your account will be disabled at the end of the trial.
How can I buy your software?
How can I buy your software?
Please contact a Service Desk sales representative by contacting us at ITSMSales@solarwinds.com or call us at 1-888-250-8971.
Can I change plans?
Can I change plans?
You can upgrade a plan at any time. Contact your account representative, ITSMSales@solarwinds.com, or call 1-888-250-8971. for more details.
What discounts are available?
What discounts are available?
Service Desk offers discounts for large orders, academic institutions, government and other non-profit organizations. Contact ITSMSales@solarwinds.com with your inquiry for a customized price offer.
What's an agent?
What's an agent?
An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks.
What's a device?
What's a device?
You can use SolarWinds IT Asset Management to track any kind of asset, and the SolarWinds CMDB to manage configuration items. For example: computers, network devices, software, non-technical assets, and more. Any device with the ability to access a network count towards your asset limit, even if the IP address isn’t actively tracked in SolarWinds Service Desk. However, assets that do not have an IP address and are not capable of network access (such as furniture or supplies) can be imported and tracked in Asset Management at no additional cost.
Does Service Desk integrate with other applications & systems?
Does Service Desk integrate with other applications & systems?
Of course!
Service Desk allows you to import, merge, and integrate data and resources from a number of channels including:
Web-based apps: Google Apps, Salesforce.com, Zendesk, Chatter, OneLogin, and Okta
API: create applications, integrate data and interface between your business systems and your Service Desk account. Learn more.
Security integrations: SAML, Google SSO
Simple sync between apps using Zapier
Easy data import using csv files.
Will my data be private and safe?
Will my data be private and safe?
From restricting physical access to our datacenter to the security of the service layer itself, Service Desk takes as many security measures as necessary to ensure that your information is protected. This includes the selection of data centers — you decide on either the US, EU, or Australia data center.