Upgrade to Premier on SolarWinds Service Desk
Unlock the full potential of your service management teams with Premier Features from SolarWinds® Service Desk
Current customers, please reach out to your account owner or contact sales to request a 14-day free trial of Premier Features
Fully functional for 14 days
Built for IT teams who are ready to do more with less
Smarter support with less effort
Empower agents to be more decisive and responsive, helping to reduce overall workload while improving the accuracy and consistency of resolutions.
Happier teams, more satisfied users
Simplifying and streamlining workflows for agents decreases resolution times and creates better experiences for all employees.
Transform IT into a growth engine
Help make missed SLAs a thing of the past, keeping employees online and accelerating business growth.
Top 5 Reasons to Move to Service Desk Premier
Unlock the Power of SolarWinds Generative AI
Built on the SolarWinds foundation of AI by design, Premier goes beyond simple ticket categorization with advanced Generative AI capabilities built directly into your team’s workflows. Summarize long ticket histories in seconds, draft professional responses, intelligently link relevant tickets to problems, and even generate entire workflow processes from a simple prompt. Drive faster resolutions and reduce agent burnout.
See the connections and get to the root cause faster with the power of a visual CMDB
SolarWinds Service Desk's visual configuration management database (CMDB) provides a clear, graphical view of the organization's IT infrastructure, revealing asset relationships, dependencies, and configurations. This intuitive approach helps teams more quickly identify issues, minimize downtime, and manage changes across all affected devices.
Drive efficiency and help ensure accurate remediation with Runbooks
Help eliminate confusion about the next steps by outlining every task, approval, and notification needed to resolve incidents. Use automation rules to automatically attach or remove runbooks based on ticket criteria, helping ensure your team always has the correct predefined steps waiting for them the moment an incident is created. Write runbooks manually or generate them instantly with SolarWinds AI.
Experiment and Innovate Safely with Sandbox
Minimize risk with a secure, isolated mirror of your production environment. Sandbox allows you to test complex workflows, refine configurations, and train new staff without impacting live operations. Move from testing to production with confidence.
Support your employees wherever they work best with Live Chat on Microsoft Teams and Slack
Leveraging our Virtual Agent integration with Microsoft Teams and Slack, users can work to resolve tickets faster on their own. They can connect to a live service desk agent directly in their favorite chat program when an answer is uncovered.
Map Your ITSM Journey With SolarWinds Maturity Model
Audit your current processes and plan for the future with our ITSM Maturity framework.
- Isolate the challenges you're facing as well as actions to help solve them
- Use the matrix to track your current state of ITSM maturity
- Understand and plan what aspects of service management you want to progress
