Plan, execute, and communicate changes seamlessly

Changes are inevitable but can bring confusion and disruption to your operations. These problems can be averted with a proper ITIL-aligned change management process with documentation, managment, and execution through an ITSM solution. We make setting up and executing proper change management simple, intuitive, and easy to use. From standard change management templates to impact assessments, your IT team can more easily minimize risk and maximize stability.

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Our robust ITIL-aligned change catalog makes implementing or improving your process easy

From simple routine changes to emergency replacements, our centralized change catalog takes the guesswork out of all types of changes. SolarWinds Service Desk comes with a standard ITIL-aligned change template as a starting point for all of your change types. Each template includes a description, change plan, rollback plan, test plan, change type, category, site, department, and priority to capture the most critical information for future audits. Customize each template to add additional fields unique to your organization’s needs and include a full change process workflow, complete with tasks, approvals, and notifications. Each change catalog item can be associated, if needed, with any asset in your asset inventory for future change impact risk analysis.

Each change catalog item can be set for internal use only or made available to end-users as part of your service catalog.

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Easily execute step-by-step changes whiles assessing risks and impact

Changes alone can be stressful for any agent to execute against. With standard change templates created in advance, agents can execute on any change without fear of missing a step or approval in the change process. When changes involve any infrastructure, agents can easily attach CIs from the CMDB, and review those assets to better assess the potential risk and impact of the change on that system and its dependencies. Each change requested has a full audit history in the event any post change retro needs to be conducted.

Not all changes are known in advance. Agents, with proper permissions, are also able to create ad-hoc changes when there is no pre-defined change template ready to go. Each ad-hoc change request still follows all of the bare minimum requirements for proper change management process documenting.

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Minimize downtime and impact on end users with standardized change management

One of the greatest benefits to having standardized change processes is the ability to more easily predict the impact of changes, provide necessary notifications in advance to users impacted, and ensure changes run smoothly so that systems are back up and running as soon as possible.

Change templates can also be made available to end-users as part of the service catalog, allowing end-users to request changes when needed; such as needing to change out a laptop or other hardware.

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Get More on Change Management Software

Do you find yourself asking…

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“SolarWinds Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together.”

Gilad Vinitsky

CTO

The BLOC

Streamline change management processes, maintain consistency, predict the risk of hazards and reduce errors across the organization

Service Desk

  • Customizable change catalogs help standardize and streamline your change management processes.

  • AI-powered incident management capabilities automatically link incidents to the relevant CCIs for more efficient resolution.

  • Historical tracking and a comprehensive change calendar help you keep up with upcoming changes and past ones.

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Contact our team. Anytime.