SolarWinds Service Desk for Managed Service Providers (MSPs)
MSP environment in Service Desk helps you provide IT support for multiple clients
Drive growth and deliver exceptional support with a service desk purpose-built for MSPs
Empower your business with a solution designed specifically for MSPs, delivering the tools you need to elevate service delivery, delight clients, and fuel growth.
Better Service Management with Less Effort
Streamline your operations with a centralized platform that integrates ticketing, workflow automation, and IT asset management. Resolve issues faster, reduce downtime, and deliver consistent, high-quality service to your clients while maximizing your team’s efficiency.
Proactive Support, Happier Clients
Delight your customers with proactive incident management, SLA monitoring, and transparent communication. Provide clients with individual and branded self-service portals, real-time updates, and customizable reports. Your clients will experience seamless, reliable IT operations while you strengthen long-term relationships.
Scale and Adapt Effortlessly
SolarWinds® Service Desk is built to handle multi-tenant environments, role-based access, and fully customizable service catalogs, enabling you to effortlessly meet diverse client needs. Whether you're onboarding a new customer or expanding services, you’ll have the flexibility to adapt while maintaining operational excellence.
Manage Multiple Clients with Ease
Deliver a Tailored Client Experience While Keeping Management Simple
Empower your clients with a fully customized service experience while keeping back-end operations simple and efficient. A federated view of incidents across standalone tenants allows MSPs to maintain individualized configurations, branding, and workflows for each client—without adding complexity to service management.
Gain Complete Control of Incidents Across Accounts
Our Service Desk for MSPs enables you to see a single, federated view of incidents across standalone tenants eliminates silos, enabling service teams to proactively detect trends, streamline resolution, and optimize workloads. Instead of toggling between multiple instances, technicians can access a unified view surfacing all incidents and relevant details across all customers.
Unlock Deep Insights into Client Performance and Agent Productivity
With MSPs Service Desk reporting across each client and agent, you gain a clear view of performance metrics, workload distribution, and resolution efficiency. Identify trends in incident volume, track SLA compliance, and measure technician effectiveness—all from a centralized dashboard.
Keep Client Data Secure with Dedicated Tenant Separation
With built-in tenant separation, you can help ensure each client’s data, configurations, and workflows remain completely isolated while managing everything from a centralized platform. This helps create a secure and structured approach, prevents unauthorized access, meets compliance requirements, and eliminates the risk of cross-tenant data exposure.
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