Service Desk Reporting
Create customized reports showcasing KPIs and team performance
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Measure team performance
Easily access the reports critical to measuring the performance of your teams. Report on SLA breaches, CSAT scores, ITIL processes, and overall resolution times to pinpoint areas to improve how you serve the organization moving forward.
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Learn MoreCustomize reports
We understand you have to balance supporting different technologies and the ongoing needs of the employees in your company. Build custom reports to get the insights you need to be best equipped to provide an exceptional employee experience.
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Learn MoreBuild transparency
Keep key stakeholders informed on how your department supports the organization. With scheduled reports, you can automatically send updates to ensure transparency to peers, managers, and executives.
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Learn MoreTrack important KPIs for improving service desk performance
Effective service desk reporting may emphasize KPIs, which can help improve service desk performance. SolarWinds® Service Desk is designed to let you create custom reports with the KPIs most relevant to your service desk performance, including:
- Cost per ticket
- Customer satisfaction
- Technician utilization
- First touch resolution rate
- First level resolution rate
- Mean time to resolution
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Learn MoreService Desk
Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
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