The Smartest IT Service Management Solution

Rapidly deliver the services that your employees need to get work done.

Service Success
Service management solutions that evolve with your business.
Team
19
Streamlined service desk for smaller teams.
  • Cost is per month, per agent
  • (USD) $0.10/month per device
  • Unlimited Requestors
  • Billed Annually
Includes:
  • Incident Management
  • Service Portal
  • Knowledge Base
Support offered via email with Service Desk product experts or full community access to source answers from your peers.
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Fully Functional for 30 Days
Business
39
All the functionality a growing team needs.
  • Cost is per month, per agent
  • (USD) $0.30/month per device
  • Unlimited Requestors
  • Billed Annually
Team +
  • Service Catalog
  • Change Management
  • Service Level Agreement (SLA)
  • Groups
  • Custom Roles
  • Internationalization
Real-time, 24/7 live chat support with Service Desk product experts, plus email support and community access.
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Fully Functional for 30 Days
Professional
69
Customizable service platform to scale your mature IT org.
  • Cost is per month, per agent
  • (USD) $0.50/month per device
  • Unlimited Requestors
  • Billed Annually
Team & Business +
  • Custom Fields and Forms
  • Advanced Automations
  • Network Discovery
  • Contract Management
  • License Compliance
  • Scheduled Reports
  • API Access
Full support from the Service Desk customer success and support team, including email, chat, and phone.
START FREE TRIAL
Fully Functional for 30 Days
 

TRIAL

How does the free trial work?

When you sign up for a free, 30-day trial you get unlimited access to the professional package and can evaluate Service Desk in your organization. At the end of the trial you can subscribe to any package that fits your needs and select the number of agents and devices you need to support.

Can I trial Service Desk and Asset Management together?

The trial includes full, unlimited, unrestricted access to both solutions.

What happens after the trial ends?

You can upgrade to a paid subscription for Service Management and/or Asset Management. If you chose to upgrade, all information and data from the trial will remain in your account; if you do not upgrade your account will be disabled at the end of the trial.

 

PURCHASE

How can I buy your software?

Please contact a Service Desk sales representative by contacting us at sales@samanage.com or call us at 1-888-250-8971.

How long are your contracts? Can I change plans?

A typical Service Desk contract is annual. You can upgrade a plan at any time. Contact your account representative, sales@samanage.com, or call 1-888-250-8971. for more details.

Can I buy features a la carte?

For each plan you can purchase either SolarWinds Service Desk or IT Asset Management together or separately. If you purchase one you can add another at any point in time.

What discounts are available?

Service Desk offers discounts for large orders, academic institutions, government and other non-profit organizations. Contact sales@samanage.com with your inquiry for a customized price offer.

 

GENERAL

What's an agent?

An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks.

What's a device?

You can use SolarWinds IT Asset Management to track any kind of asset, and the SolarWinds CMDB to manage configuration items. For example: computers, network devices, software, non-technical assets, and more. However, only devices that have an IP address incur a fee. Assets that do not have an IP address (such as furniture) could be imported and maintained through the Asset Management solution at no additional cost.

Does Service Desk integrate with other applications & systems?

Of course.

Service Desk allows you to import, merge, and integrate data and resources from a number of channels including:

Web-based apps: Google Apps, Salesforce.com, Zendesk, Chatter, OneLogin, and Okta

API: create applications, integrate data and interface between your business systems and your Service Desk account. Learn more.

Security integrations: SAML, Google SSO

Simple sync between apps using Zapier

Easy data import using csv files.

Learn more about integrations 

Will my data be private and safe?

From restricting physical access to our datacenter to the security of the service layer itself, Service Desk takes as many security measures as necessary to ensure that your information is protected. This includes the selection of data centers — you decide on either the US or EU data center.

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