Service Desk An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services

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A Service Desk Built Just For You.
Do you find yourself asking…
  • Where are all these tickets coming from?
  • Are these tickets related?
  • How do I keep employees up to date on their ticket?
  • How do I route tickets to other teams?
  • Why are we answering the same question over and over?
  • Who has what?
  • How do I track my technology assets?
View All Use Cases
  • Where are all these tickets coming from?

    With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.

  • Are these tickets related?

    SolarWinds Service Desk will help you follow ITIL best practices with escalation of incidents built into the service desk, so a ticket can quickly move to a potential problem, or be associated to an upcoming change or release.

  • How do I keep employees up to date on their ticket?

    Give your employees complete transparency into the status of their tickets and requests. Through the SolarWinds Service Desk employee service portal (or email), your employees can comment on their tickets and participate in the resolution by completing approvals and tasks associated to their requests.

  • How do I route tickets to other teams?

    Streamline ticket routing by building the rules in your SolarWinds Service Desk that get tickets and requests to the right individuals and teams quickly. This removes ticket routing bottlenecks, resolving tickets and requests faster.

  • Why are we answering the same question over and over?

    Fully customize your SolarWinds Service Desk knowledge base with step-by-step articles and tutorials that include images, videos, and links. This smart tech can empower both your employees to resolve tickets on their own or giving your IT pros quick articles to send out at the click of a button.

  • Who has what?

    Fully integrated IT asset management capabilities allow you to capture over 200 data points and continually monitor your computer and server inventory within the SolarWinds Service Desk, and gain a consolidated view on what is loaded on the devices, who owns them, and where they are located.

  • How do I track my technology assets?

    SolarWinds Discovery integrates with Service Desk and gives IT pros a complete and accurate picture of their software and hardware infrastructure. These insights allow you to proactively address potential risks to IT services availability.

Where are all these tickets coming from?

With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.
Are these tickets related?

SolarWinds Service Desk will help you follow ITIL best practices with escalation of incidents built into the service desk, so a ticket can quickly move to a potential problem, or be associated to an upcoming change or release.
How do I keep employees up to date on their ticket?

Give your employees complete transparency into the status of their tickets and requests. Through the SolarWinds Service Desk employee service portal (or email), your employees can comment on their tickets and participate in the resolution by completing approvals and tasks associated to their requests.
View All Use Cases

Service Desk ist ein Branchenfavorit. Ohne Zweifel.

Sprechen Sie uns an.
Wenden Sie sich an unser Team. Wir sind rund um die Uhr für Sie da.
1-888-250-8971
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