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Web Help Desk

Web Help Desk

Affordable Help Desk Ticketing and Asset Management Software.

Starts at

Support unlimited end users.
Download Free TrialEmail Link to Trial
Fully functional for 14 days
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Feature OverviewAdditional FeaturesDatasheet

Simplify ticketing and asset management tasks with our intuitive Web Help Desk solution.

Experience seamless IT support and asset management with our user-friendly Web Help Desk software. From streamlined ticketing to centralized knowledge base and task management, our solution integrates smoothly with Active Directory and LDAP for accurate SLA reporting.

Streamlined ticketing management

Web Help Desk simplifies ticketing management tasks

Web Help Desk allows you to automate key help desk ticketing management tasks.

  • Automatically convert email requests into help desk tickets.
  • Create rules for ticket routing and manage tasks between multiple departments.
  • Associate problem tickets with IT assets and track the history of asset service requests and complaints.
  • Send email and SMS text message alerts when tickets are unattended or unassigned.
Learn More
IT_Ticketing_System_Software_–_Web_Help_Desk_Use_case_type_1_0_Features_Array_Item_-_features_item_image.png

Incident tracking

Simplify & automate incident management with Web Help Desk

Easily link related incident and problem tickets

SolarWinds Web Help Desk (WHD) incident management software is designed to allow you set up parent-child relationship between incidents and their associated problem tickets. When an incident ticket is opened, it can be tied to a related problem ticket. Once the problem ticket has been resolved and closed, related incident tickets close automatically.

Learn More
whd-help-desk-reporting.png

SLA reporting

Monitor support with clarity and transparency

Flexible and robust Web Help Desk software allows you to configure and manage service level agreements (SLAs) that are as varied as the needs of your clients. Streamline help desk resolution by simplifying IT service management.

Learn More
Service level agreement management

Asset management

Software asset management helps optimize software investments by effectively identifying software needs.

Effectively manage your software asset inventory

Software asset management is an integral part of a broader business discipline—IT asset management—where you manage software assets at all stages of their lifecycles from purchase to deployment, maintenance, usage, and decommissioning.

Learn More
Software_Asset_Management_–_Web_Help_Desk_Use_case_type_1_0_Features_Array_Item_-_features_item_image.png

Remote support integration

Help Desk Integration with IT Operations Management (ITOM)

Integrating ITOM tools into your help desk system helps unify IT management and support

WHD is an integrated help desk tool that offers the support system features you need to catch and quickly address network, server, and application issues. Not only does WHD integrate important monitoring information into your help desk process, but it also makes it possible to address IT issues more effectively, as they emerge.

Learn More
Dashboards and reporting
View All Features

Help Desk ticket management shouldn’t be hard.

Do you find yourself asking…

  • How can I provide better customer support?
  • How can I streamline my IT Help Desk solution?
  • How can I spend more time ensuring requests are fulfilled and less time managing them?
  • How can I simplify change management?
  • How can I ensure delivery on service targets?
  • How can I track IT inventory and purchase orders?
  • How can I speed up customer service?

How can I provide better customer support?

Web Help Desk® centralizes and automates ticketing management tasks so you can better support your customers. Keep track of tasks, including ticket assignment, routing, and escalation. Link incident tickets to a single problem for better organization, associate problem tickets with IT assets, and track the history of asset service requests. You can also integrate our Dameware® Remote Support software to easily support end- users and troubleshoot with just one click to streamline ticket from service request to resolution.

whd-automate-ticket-management-system.png

Try our help desk ticketing software

How can I streamline my IT Help Desk solution?

Web Help Desk streamlines IT help desk and asset management operations by automatically turning service requests and alerts into tickets. Leverage the native integration with SolarWinds® network management and server monitoring software to convert node performance issues directly into service tickets, or implement IMAP, POP, and Exchange protocols to transform your mountain of request emails into help desk tickets, streamlining the entire ticketing process.

Automate your IT help desk

How can I spend more time ensuring requests are fulfilled and less time managing them?

Customer support software such as Web Help Desk enables you to simplify and automate service request management. You can automate the ticket assignment, routing, and escalation process to help ensure the right technician gets the ticket at the right time. This saves time and manual effort for the help desk team and can help improve overall help desk productivity.

Help Desk Customer Service Software Use case type 1 Product Hero - hero image

Start focusing on customer service

How can I simplify change management?

A “change” is an event approved by management and implemented with minimal or accepted risk to the existing IT infrastructure. You can optimize IT change management by providing your team with customizable tool to manage change, keep track where tickets are, automate approval workflows, assign a Change Advisory board, and configure approval process. Web Help Desk is a comprehensive IT help desk and change management software built to deliver a simple and automated process for managing and controlling change requests.

whd-it-change-management-tools.png

Minimize service impact on business

How can I ensure delivery on service targets?

Service level agreements may vary with the needs of your clients and stakeholders. To prevent any ticket from getting lost or delayed, different reminder intervals may be configured based on the SLA priority of the service ticket. You can customize further with color coding, text alerts, and efficient ticket sorting, to help ensure as SLA breach times approach, a ticket gets the attention it requires. Creating automated escalations for virtually any service ticket-related field allows date-specific notifications via email, visual queuing, and technician routing. Monitor SLA tickets by status or technician performance, and keep your team updated on current status.

Web Help Desk - IT Ticketing Software - Tree Menu Tab 4 Image

Support with clarity and transparency

How can I track IT inventory and purchase orders?

Discovering and managing IT assets is a tough job for IT teams. With Web Help Desk you can automate the process of asset discovery, tracking, and reporting of your hardware and software assets. Assign an asset to a specific user and get a granular view to a computer’s hardware and software including information such as hostname, make, model, serial number, hard drive, memory, installed software, history, orders, warranty, and lease end dates linked to problem tickets. You can program automatic email inventory alerts on approaching expiration dates to optimize IT inventory planning and procurement forecasts.

whd-asset-management.png

Automate asset management

How can I speed up customer service?

Customer service software provides a central ticketing system as the interface for end users to log tickets and IT technicians to receive and manage tickets. You can speed up or reduce the number of inbound customer support requests by automatically displaying self-service knowledge base articles related to the type of service request and promote self-resolution. When a problem is reported, you can embed videos and attach files or link knowledge base articles directly into tickets. The knowledge base can be extended anytime when repetitive service requests are noticed by your IT agents. The cost per incident for a self-service resolution is less than half the cost of a walk-up or even a phone-in incident resolution.

Help Desk Customer Service Software Use case type 1 Product Hero - hero image

Promote self-service resolution

  • How can I provide better customer support?

    Web Help Desk® centralizes and automates ticketing management tasks so you can better support your customers. Keep track of tasks, including ticket assignment, routing, and escalation. Link incident tickets to a single problem for better organization, associate problem tickets with IT assets, and track the history of asset service requests. You can also integrate our Dameware® Remote Support software to easily support end- users and troubleshoot with just one click to streamline ticket from service request to resolution.

    whd-automate-ticket-management-system.png

    Try our help desk ticketing software

  • How can I streamline my IT Help Desk solution?

    Web Help Desk streamlines IT help desk and asset management operations by automatically turning service requests and alerts into tickets. Leverage the native integration with SolarWinds® network management and server monitoring software to convert node performance issues directly into service tickets, or implement IMAP, POP, and Exchange protocols to transform your mountain of request emails into help desk tickets, streamlining the entire ticketing process.

    Automate your IT help desk

  • How can I spend more time ensuring requests are fulfilled and less time managing them?

    Customer support software such as Web Help Desk enables you to simplify and automate service request management. You can automate the ticket assignment, routing, and escalation process to help ensure the right technician gets the ticket at the right time. This saves time and manual effort for the help desk team and can help improve overall help desk productivity.

    Help Desk Customer Service Software Use case type 1 Product Hero - hero image

    Start focusing on customer service

  • How can I simplify change management?

    A “change” is an event approved by management and implemented with minimal or accepted risk to the existing IT infrastructure. You can optimize IT change management by providing your team with customizable tool to manage change, keep track where tickets are, automate approval workflows, assign a Change Advisory board, and configure approval process. Web Help Desk is a comprehensive IT help desk and change management software built to deliver a simple and automated process for managing and controlling change requests.

    whd-it-change-management-tools.png

    Minimize service impact on business

  • How can I ensure delivery on service targets?

    Service level agreements may vary with the needs of your clients and stakeholders. To prevent any ticket from getting lost or delayed, different reminder intervals may be configured based on the SLA priority of the service ticket. You can customize further with color coding, text alerts, and efficient ticket sorting, to help ensure as SLA breach times approach, a ticket gets the attention it requires. Creating automated escalations for virtually any service ticket-related field allows date-specific notifications via email, visual queuing, and technician routing. Monitor SLA tickets by status or technician performance, and keep your team updated on current status.

    Web Help Desk - IT Ticketing Software - Tree Menu Tab 4 Image

    Support with clarity and transparency

  • How can I track IT inventory and purchase orders?

    Discovering and managing IT assets is a tough job for IT teams. With Web Help Desk you can automate the process of asset discovery, tracking, and reporting of your hardware and software assets. Assign an asset to a specific user and get a granular view to a computer’s hardware and software including information such as hostname, make, model, serial number, hard drive, memory, installed software, history, orders, warranty, and lease end dates linked to problem tickets. You can program automatic email inventory alerts on approaching expiration dates to optimize IT inventory planning and procurement forecasts.

    whd-asset-management.png

    Automate asset management

  • How can I speed up customer service?

    Customer service software provides a central ticketing system as the interface for end users to log tickets and IT technicians to receive and manage tickets. You can speed up or reduce the number of inbound customer support requests by automatically displaying self-service knowledge base articles related to the type of service request and promote self-resolution. When a problem is reported, you can embed videos and attach files or link knowledge base articles directly into tickets. The knowledge base can be extended anytime when repetitive service requests are noticed by your IT agents. The cost per incident for a self-service resolution is less than half the cost of a walk-up or even a phone-in incident resolution.

    Help Desk Customer Service Software Use case type 1 Product Hero - hero image

    Promote self-service resolution

Get in-depth insights. Download the datasheet today.

Download Datasheet

Explore Our Other Products and Features

Our products are better together. We believe in a full IT ecosystem to help your operations run smoothly. Check out our other products and some of the features that enhance their functionality.

SolarWinds Service Desk
SolarWinds AI in Service Desk
Dameware Remote Everywhere
Dameware Remote Support
IT Asset Management
SolarWinds Observability SaaS
SolarWinds Observability Self-Hosted
Database Performance Analyzer
“We are able to resolve tickets in a timelier manner and our customer satisfaction scores are improving. Staff is documenting more information and we are creating self-help pages as a result.”
Scott Chille
CIO
corvallis-clinic.com
TCC-Hero-Logo-3015.png
"Having the ability to respond to the client by email and with all the contact information and hardware assigned to the user\client in one place makes it so much faster and easier to provide support which means resolving the issue faster."
Glenn Alderson
Security Analyst
McDonough District Hospital
"Prior to using of SolarWinds Web Help Desk, we would only use email to receive support requests. Almost all the time requests would get lost in the clutter. Now, we can see an exact number of open tickets at any given time. It’s so great, our other non-IT support departments have begun using Web Help Desk to keep them on track and on time."
IT/Systems Administrator
Non-Profit
"SolarWinds Web Help Desk makes it easier to keep track of projects and keep everybody up to date. The ability to do that helps me keep my computer organized on a per project basis."
Network Engineer
Small Business Telecommunications Services Company

Web Help Desk

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