Web Help Desk
Affordable Help Desk Ticketing and Asset Management Software.
Starts at
Simplify ticketing and asset management tasks with our intuitive Web Help Desk solution.
Experience seamless IT support and asset management with our user-friendly Web Help Desk software. From streamlined ticketing to centralized knowledge base and task management, our solution integrates smoothly with Active Directory and LDAP for accurate SLA reporting.
Streamlined ticketing management
Web Help Desk simplifies ticketing management tasks
Web Help Desk allows you to automate key help desk ticketing management tasks.
- Automatically convert email requests into help desk tickets.
- Create rules for ticket routing and manage tasks between multiple departments.
- Associate problem tickets with IT assets and track the history of asset service requests and complaints.
- Send email and SMS text message alerts when tickets are unattended or unassigned.
Incident tracking
Simplify & automate incident management with Web Help Desk
SLA reporting
Monitor support with clarity and transparency
Asset management
Software asset management helps optimize software investments by effectively identifying software needs.
Remote support integration
Help Desk Integration with IT Operations Management (ITOM)
Help Desk ticket management shouldn’t be hard.
Do you find yourself asking…
How can I provide better customer support?
Web Help Desk® centralizes and automates ticketing management tasks so you can better support your customers. Keep track of tasks, including ticket assignment, routing, and escalation. Link incident tickets to a single problem for better organization, associate problem tickets with IT assets, and track the history of asset service requests. You can also integrate our Dameware® Remote Support software to easily support end- users and troubleshoot with just one click to streamline ticket from service request to resolution.
How can I provide better customer support?
Web Help Desk® centralizes and automates ticketing management tasks so you can better support your customers. Keep track of tasks, including ticket assignment, routing, and escalation. Link incident tickets to a single problem for better organization, associate problem tickets with IT assets, and track the history of asset service requests. You can also integrate our Dameware® Remote Support software to easily support end- users and troubleshoot with just one click to streamline ticket from service request to resolution.
Get in-depth insights. Download the datasheet today.
Explore Our Other Products and Features
Our products are better together. We believe in a full IT ecosystem to help your operations run smoothly. Check out our other products and some of the features that enhance their functionality.
