Web Help Desk Affordable Help Desk Ticketing and Asset Management Software

Starts at $700 per tech Get a Quote

No monthly fees, support unlimited end-users

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Key Features
  • Features Overview
  • Automate ticketing management
  • Centralize your knowledge management
  • Meet your SLAs
  • Relational ticket association to simplify project and task management
  • Native integration with Active Directory and LDAP
  • Measure customer satisfaction
  • Integrate with 3rd-party tools for IT asset management
  • Automated email-to-ticket conversion
  • FIPS 140-2 compatibility and security
  • Maintain your asset inventory
  • Control change management
  • Employ robust reporting and monitoring
  • Features Overview

    Simplify service management with unified ticketing, asset, knowledge, and change management.

    Ticketing management:
    Streamline support from ticket request to resolution
    IT asset management:
    Discover and manage hardware and software assets
    Knowledge management:
    Centralize knowledge management with built-in knowledge base
    Change management:
    Manage change requests with automated approval workflows
    Not just IT
    SolarWinds® Web Help Desk® software has been applied in IT, facilities management, HR, field services and other service domains
  • Automate ticketing management

    Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error.

    Automate service request management through ticket creation, assignment, routing, and escalation.

    Ticket management system to automate help desk support
  • Centralize your knowledge management

    Don’t waste time responding to repetitive, run-of-the-mill questions.

    Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.

    Knowledge base system for IT help desk
  • Meet your SLAs

    Breaching your SLA could spell disaster for your business.

    Set up “SLA breach approaching” notifications and date-specific SLA reminder alerts. Customize escalation and de-escalation workflows.

    Service level agreement ticket management software
  • Relational ticket association to simplify project and task management

    Issues involving multiple tickets should be managed in lockstep to avoid chaos.

    Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type.

  • Native integration with Active Directory and LDAP

    Your service management software holds a wealth of information. Don’t let it get into the wrong hands.

    Automatically discover and add client information to Web Help Desk from AD and LDAP servers.

  • Measure customer satisfaction

    Good end-user support means staying on top of customer satisfaction and how your team performs.

    Configure automated feedback surveys for end-users upon completion of service request.

    Customer service ticketing system
  • Integrate with 3rd-party tools for IT asset management

    The hardware, software, and other IT assets supporting your business are ever expanding. How will you keep up?

    Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS.

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    https://play.vidyard.com/SV3ocZvhKEiTdd72cesJGD.jpg
  • Automated email-to-ticket conversion

    Manually generating tickets takes time away from the real problem at hand - resolving end-user issues.

    Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets.

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    https://play.vidyard.com/q8DGm57AYhYRzx56eJBbEt.jpg
  • FIPS 140-2 compatibility and security

    Depending on the industry you serve, the data and systems service organizations you interact with can vary in terms of their sensitivity.

    Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections.

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    https://play.vidyard.com/LxjB8MonwtxPz3EHFnH5FQ.jpg
  • Maintain your asset inventory

    Managing the use, availability, and health of IT assets, and tracking this over time, is a major undertaking, especially as your business’ IT footprint grows.

    Simplify IT asset management with built-in asset discovery, inventory management, and reporting.

    Help desk hardware and software asset management
  • Control change management

    Checks and balances makes service management feasible.

    Regulate and manage change requests through automated approval workflows and panel voting options.

    IT change management tools
  • Employ robust reporting and monitoring

    Tracking the progress and performance of your support team is critical for meeting end-user expectations and other requirements.

    Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.

    Free ticketing system and performance report management software
Next Feature:
See More Features +
See Less Features -
Key Features
Features Overview Simplify service management with unified ticketing, asset, knowledge, and change management.
Automate ticketing management

Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error.

Automate service request management through ticket creation, assignment, routing, and escalation. Ticket management system to automate help desk support
Close Feature
Centralize your knowledge management

Don’t waste time responding to repetitive, run-of-the-mill questions.

Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues. Knowledge base system for IT help desk
Close Feature
Meet your SLAs

Breaching your SLA could spell disaster for your business.

Set up “SLA breach approaching” notifications and date-specific SLA reminder alerts. Customize escalation and de-escalation workflows. Service level agreement ticket management software
Close Feature
Relational ticket association to simplify project and task management

Issues involving multiple tickets should be managed in lockstep to avoid chaos.

Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type.
Close Feature
Native integration with Active Directory and LDAP

Your service management software holds a wealth of information. Don’t let it get into the wrong hands.

Automatically discover and add client information to Web Help Desk from AD and LDAP servers.
Close Feature
Measure customer satisfaction

Good end-user support means staying on top of customer satisfaction and how your team performs.

Configure automated feedback surveys for end-users upon completion of service request. Customer service ticketing system
Close Feature
Integrate with 3rd-party tools for IT asset management

The hardware, software, and other IT assets supporting your business are ever expanding. How will you keep up?

Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS. https://play.vidyard.com/SV3ocZvhKEiTdd72cesJGD.jpg
Close Feature
Automated email-to-ticket conversion

Manually generating tickets takes time away from the real problem at hand - resolving end-user issues.

Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets. https://play.vidyard.com/q8DGm57AYhYRzx56eJBbEt.jpg
Close Feature
FIPS 140-2 compatibility and security

Depending on the industry you serve, the data and systems service organizations you interact with can vary in terms of their sensitivity.

Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections. https://play.vidyard.com/LxjB8MonwtxPz3EHFnH5FQ.jpg
Close Feature
Maintain your asset inventory

Managing the use, availability, and health of IT assets, and tracking this over time, is a major undertaking, especially as your business’ IT footprint grows.

Simplify IT asset management with built-in asset discovery, inventory management, and reporting. Help desk hardware and software asset management
Close Feature
Control change management

Checks and balances makes service management feasible.

Regulate and manage change requests through automated approval workflows and panel voting options. IT change management tools
Close Feature
Employ robust reporting and monitoring

Tracking the progress and performance of your support team is critical for meeting end-user expectations and other requirements.

Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs. Free ticketing system and performance report management software
Close Feature

Web Help Desk is an industry favorite. Hands down.

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What is help desk software?
definition
Help desk software provides a means of creating support tickets, routing them to support staff, and enabling those individuals to respond to a variety of issues with built-in tools for troubleshooting.
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