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Unified IT Incident Response

AI-powered unified incident response solution for engineering and support teams to bring alerts into one place and manage incidents from consolidation to resolution.

Starts at $15

Per month, per user, supports unlimited users.

Start Free Trial

Fully functional for 14 days

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FeaturesDatasheet

The unified incident response solution your team needs

Our solution is purpose-built to reduce mean time to acknowledge (MTTA) and mean time to remediate (MTTR), maintain uptime and deliver consistent performance, help teams focus on what matters, and build healthier, high-performing teams.

Alert Correlation and Enrichment

Make alerts actionable by adding context, reducing duplicates, and filtering noise, helping your teams respond faster and with more focus.

Engage with meaningful alerts, reduce fatigue, and resolve real issues faster.

  • Reduces Alert Volume: Filters out noise and consolidates alerts to reduce distractions and fatigue
  • Make Alerts Actionable: Adds structure and context to raw alerts so teams can respond with clarity
  • Focus on High-Priority Incidents: Surfaces what matters most and lets teams defer or silence the rest, without losing visibility
Learn More
Alert Correlation and Enrichment image

Automated On-Call Management

Manage and build flexible schedules, define escalation paths, rotate responsibilities, and control how alerts are delivered and escalated with SolarWinds Incident Response. This helps ensure incidents reach the right person at the right time, without manual coordination or delays. Transform incident data into actionable insights through dashboards and exports.

Ensure the right person is alerted at the right time, with minimal manual effort and maximum reliability.

  • Scheduling and Escalation: Automate who gets alerted and when, helping ensure incidents reach the right person at the right time without manual intervention
  • Notifying: Delivers alerts through the right channels at the right time, tailored to urgency and user preferences
  • Clear Visibility and Ownership: Gives teams real-time clarity on who’s on call and what’s coming up.
Learn More
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Real Time Incident Collaboration

Coordinate fast, cross-functional response during incidents using chat, mobile, and shared visibility to reduce delays and confusion.

Empower teams to respond faster and smarter, together, in real time, from anywhere

  • Flexibility: Empowers responders to swarm and act on incidents from anywhere, anytime, on any device, without delay
  • Live Collaboration: Brings teams together instantly in shared spaces to coordinate and resolve incidents faster
  • Assisted Response: Guides responders with structured workflows and logs every action for accountability
  • Real-Time Tracking: Provides a live, centralized view of incident progress to keep everyone aligned
Learn More
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Unified Service Intelligence and SLO Management

Monitor service health, dependencies, and reliability targets in one place to improve visibility, ownership, and response.

Gain complete insight into service health, ownership, and reliability—all in one place.

  • Centralized Service Visibility: Consolidate alerts from all your tools into Services for a unified view
  • Service Dependency Mapping: Visualize how services interact and impact each other through a dynamic service dependency graph, helping teams assess blast radius and prioritize effectively
  • SLO Tracking & Ownership: Monitor reliability goals in real time at the service level to prevent breaches, improve response, and enforce accountability
Learn More
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AI and Intelligent Automation

Streamline incident response with AI-driven insights and automated workflows that reduce manual effort and accelerate decision-making.

Smarter, faster, and less manual incident response

  • GenAI Summaries and Suggestions: Delivers real-time, AI-generated insights to help teams understand and resolve incidents faster
  • Workflow Automation: Automates repetitive tasks and orchestrates incident response actions based on predefined rules
  • Past Incidents: Surfaces historical context to inform current decisions and improve future readiness
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Executive and Stakeholder Communication

Keep internal and external stakeholders informed with real-time updates, audit trails, and automated reports that drive trust, transparency, and accountability.

Aligned, informed decision-making.

  • Real-Time Stakeholder Updates: Keeps stakeholders informed during incidents without disrupting response workflows
  • Organizational Reports: Delivers structured, automated insights into team performance and incident trends
  • Data Visualization: Transforms incident data into actionable insights through dashboards and exports
  • Continuous Learning: Captures key learnings from every incident to drive accountability and improvement
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Explore the Unified IT Incident Response Solution. Download the datasheet today

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Learn More About Our Popular Products

Alert Correlation and Enrichment
Unified Service Intelligence
Automated On-Call Management
Real-time Incident Collaboration

The highest compliment is our customers’ trust

"Since the implementation of Squadcast (SolarWinds Incident Response) we’ve managed to reduce the number of incoming alerts from tens of thousands to hundreds, thanks to the flexible deduplication mechanism."

Avner Yaacov

Senior Manager

Redis

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"Squadcast (SolarWinds Incident Response) is a critical tool for our support model. We primarily use Squadcast for On-Call alerting but already see additional capabilities within our environment. We have multiple platforms that integrate into Squadcast and this consolidation allows our teams to focus on delivering effective, efficient, and responsive solutions to our clients. Squadcast has allowed our business to evolve and focus on operational excellence."

Kegan Adams

Chief Operating Officer

Charter

SolarWinds Incident Response

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Fully functional for 14 days
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