Artificial intelligence and automation are creating breakthroughs in employee service delivery. Thanks to voice-based assistants, chatbots, smart suggestions, and predictive feature sets, the service desk can operate with speed and precision.
In 2018, Samanage conducted a survey of IT professionals in 300 companies of 150 employees or more to understand how automation and AI are contributing to employee service success. The results show that not only are organizations adopting this smart technology, but they're starting to see the results:
82% said that AI is either "very important" or "mission critical" as it relates to the digital transformation of their business
48% say their organization already utilizes systems driven by AI and/or automation to serve its employees
49% have been able to document ROI from employee service automation
Download our infographic to learn how AI and service automation are impacting employee happiness, larger business goals, and the individual careers of leaders who invest in smart technology.
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